Cumberland Hospital for Children and Adolescents is a specialty children’s hospital in New Kent, Virginia that provides dual treatment protocols for a wide range of both medical and mental health issues. Cumberland Hospital’s Eating Support Protocol Program treats medically unstable children, adolescents and young adults (up to age 22) with eating disorders.
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When were you there? 2022
What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)? long term inpatient
If applicable: Is it wheelchair accessible? yes
How many patients are there on average? 16-18 on 7a where i was.
What genders does it treat? all
If applicable: Do they support the gender identities of transgender and nonbinary people? yes and no. we had a genderfluid patient who staff called by his preferred name, but never used the right pronouns and behind his back mocked him for being fluid in his gender identity.
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, nurse, etc? MD only for team meetings every 2-3 weeks. NP 2-3x a week if necessary. psychiatrist pretty much didn’t exist, only saw him once when they tried to court order me. therapist 1x a week if you were lucky, but usually was only 1x every two weeks. supposed to be 2x a week though. dietician 1x a week.
What is the staff-to-patient ratio? usually 1 nurse and 2 BTs.
What sort of therapies are used (e.g., DBT, CBT, EMDR, ACT, exposure therapy, somatic experiencing, etc.)? y’all received therapy? psychotherapy when we vented to our therapists i guess
Describe the average day:
What were meals like? 3 meals a day. snack at night, but wasn’t required. we ate on the unit for the most part, so our food came in styrofoam containers from the kitchen and was cold most of the time. sometimes we went to the cafe, had a picnic outside, or got pizza from an outside place, which was really nice.
What sorts of food were available or served? worse than elementary school cafeteria food. just basic foods, nothing special. we were able to choose between (i think) 2 entrees or we could substitute for a PB&J (with limitations), which was nice.
Did they supplement? How did that system work? yes, but there was no system for it. the amount of supplement you received depended on how much the BT liked you or hated you. no measurement or calorie counting.
What is the policy of not complying with meals? meal time 30 mins. supplement 30 mins. then NG tube. restrained if refused.
Are you able to eat vegetarian? Vegan? i wasn’t vegan or vegetarian but other people who were there were and they did not allow it. they were adament that their veganism/vegetarianism was a product of their EDs, despite patient’s families saying it was personal/religious preference. dieticians would purposely put meat and other animal products on the patient’s meal plan, and the more they refused the longer they kept them.
What privileges are allowed? detailed in level system
Does it work on a level system? yes, so we had 5 levels.
level 1: i didn’t know anyone on this level my entire time there, but supposedly reserved for patients who are a severely low BMI and/or have severe medical complications. strict bed rest, wheelchair bound, no walking, and probably receiving NG feedings or IV drips.
level 2a: complete failure to comply with your treatment plan, the lowest level i witnessed/experienced. watched in bathroom; no bathroom 30 mins after meals. BT watched you shower. zero exercise allowed, including standing. must be in the dayroom for 2 hours after meals. zero say in meal plan; no substitutions.
level 2b: the level everyone starts on. “light” swinging allowed (we had a swing set), but that’s really the only exercise allowed because we would get yelled at for standing at this level too. watched in bathroom; no bathroom 30 mins after meals. BT stood in bathroom and listened as you shower, but not watch. must be in the dayroom 2 hours after meals. some input on meal plan allowed; substitutions allowed but not during meal time.
level 3: allowed to attend fit group. normal exercise allowed. allowed in room after meals. not watched in the bathroom, but the BT stands has to stand there to listen. no shower monitoring. moderate control over meal plan, was able to refuse food items without supplement.
level 4: allowed to attend fit group. any exercise allowed. allowed in room after meals. full control over meal plan, also able to refuse food items without supplement. no bathroom monitoring, no shower monitoring.
How do you earn privileges? following your meal plan, attending groups, taking your meds. you have to fill out an application to level up and advocate why you believe you are ready to move onto the next level.
What sort of groups do they have? they had an eating issues (EI) group for the ED patients. general groups were rec therapy, “fit” group, and another stupid group no one liked but i cant remember the name lol. they also had other groups for the other patients, like a diabetic group, weight loss group, cooking group, and brain injury group. these groups were pathetic and were the least bit therapeutic. usually just people venting about the stress on the unit rather than learning things to deal with our EDs.
What was your favorite group? the ones i was able to refuse without consequences.
If applicable: Is the program trauma-informed? NO. trauma-inducing though.
What did you like the most? leaving.
What did you like the least? everything else.
Would you recommend this program? NO. i will do everything in my power to make sure no one else suffers the way i did here.
What level of activity or exercise was allowed? as mentioned above we had a “fit” group, which including going to the gym to use the treatmill or exercise bike, playing just dance, going on a walk around the facility which was 7mi, yoga, dancing, and swinging. you, of course, had to be on level 3 and up to be in the fit group. 2a and 2b had to be seated 100% of the time, or risk being supplemented for “excessive movement.”
What did people do on weekends? complain about no one being there and fight over TV time, or physically fight too, that happened a lot.
Do you get to know your weight? i was able to have unblind weights the last 2 weeks i was there, but that’s not typical, I just requested it and was level 3 so they allowed it.
If applicable: How fast is the weight gain process? unsure. i gained 20lbs in the time i was there, so i would guess about a pound a week.
What was the average length of stay? they claim 3-6 months, and the minimum amount of time someone can “finish the program” is 3 months according to the MD. but i seen people there who were there for years. i was there for a few months and left AMA because they kept pushing my discharge date back despite me following my meal plan for weeks.
What was the average age range? there was mostly 13-14 year olds, but the age range was 7-21.
How do visits/phone calls work? one 10 minute phone call per day on the landline that barely worked. visits were rare. most patients were from out of state, including myself.
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)? no cell phones or anything else. we were giving SD headphones with few songs, and the one therapist would add songs on there for us at our request, but it took time as she was doing it for everyone at the facility. we used chromebooks at school that were locked down. then, we each had 30 minutes of TV time on the unit.
For adolescents: Did they provide time to do schoolwork or offer academic support? they had an actual school through virginia public schools that we went to every week day for 3 hours. if you had permission and were level 3+, you were able to go for both morning and afternoon school. we used the edgenuity program under the supervision of a teacher. i heard the credits don’t transfer easily, but i don’t know, i didn’t finish the courses i was given.
For inpatient/residential: Are you able to go on outings/passes? they just started doing outings right before i left, and i was one of the first ones to be able to go. we went to a public pool (and no, I didn’t receive any support, despite being an ED patient and wearing a swim suit for the first time in a weight restored body).
What kind of aftercare do they provide? Do they help you set up an outpatient treatment team? since i left AMA, they didn’t really help me get any aftercare.
Are there any resources for people who come from out of state/country? almost every single patient is there from out of state. the only resource they provided is they paid for the overnight hotel prior to my admission.
If applicable: How is the program responding to COVID? (Less patients, virtual programming, no visitors, masks, social distancing, etc) no visitors, masks, social distancing, no visits, and no outings, but restrictions were being lifted as i left
Other? this hospital is far from equipped to treat eating disorders. patients there for EDs were known as “the ABs,” which as you could guess, stood for anorexics and bulimics. i was ridiculed for struggling with my eating disorder–was even called stupid by a nurse and that “i was smarter than this.” also, improper restraints GALORE. [*TW: violence*] i got shoved into a brick wall and my arm dislocated from them restraining me to put an NG down.[*END TW*] they also use the NG as a form of punishment. so they’ll place it, push all the ensure down with a syringe in less than 10 mins (mixed with water it was about 30oz of fluid if you refused an entire meal), then pull the tube back out, even if it is likely you will need the tube again for the next meal because you’re struggling. the biggest red flag in my opinion is the fact they had eating disorder, weight loss, and diabetic patients on the same unit, so patients with eating disorders would hear the diabetics doing their carb counts for the meal as they would yell numbers across the unit, and with the patients there for weight loss, they had them on an extremely low calorie diet. we also had homicidal, extremely high risk suicidal, and neurodivergent patients, but they just made the unit traumatizing and chaotic, not triggering. this place is unofficially a part of the troubled teen industry. it’s a campus type hospital that is in the middle of nowhere and surrounded by a river, so you can’t escape.
When were you there? 2010
What level(s) of care did you do? Inpatient
If applicable: Is it wheelchair accessible? As far as I remember, yes. I remember seeing several patients who used wheelchairs
How many patients are there on average? I think maybe 8-12 or so per unit and there were 7 units including the residential unit. I believe they have added at least one other unit since then.
Does it treat both males and females? If so, is treatment separate or combined? Both, some units were only one assigned sex at birth and some were combined
If applicable: Do they support the gender identities of transgender and nonbinary people? Not even remotely, but this was 2010 in Virginia. They may now, I don’t know. I would not be surprised if they do not.
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, nurse, etc? I think I saw my therapist about twice a week. I never saw a dietician except maybe once when I was first admitted? However I was not there for an ED. The medical doctor was NOT a psychiatrist, they had no psychiatrists as far as I know despite prescribing many psych meds. I don’t remember how often I saw him. There were always nurses around on the unit.
What is the staff-to-patient ratio? No idea.
What sort of therapies are used (e.g., DBT, CBT, EMDR, ACT, exposure therapy, somatic experiencing, etc.)? I don’t remember anything being specified. It was just called process group and individual therapy.
Describe the average day: I can’t remember the exact schedule anymore but there were 2 hours of school, a couple groups, required “quiet time” in your room, and some free time in the evenings. I only ever remember having one snack in the evening, I don’t know if ED patients had others.
What were meals like? Non-ED patients could go through a typical cafeteria line and choose what they wanted. ED patients started off having their meals plated for them and progressed to going through the line with everyone else.
What sorts of food were available or served? Typical American foods. Not a lot of sweets and many diet products. They may have had non-diet versions they gave to restrictive ED patients? Non-ED patients could always have a PBJ on diet bread instead of whatever they were serving. Crystal light was available at all meals.
Did they supplement? How did that system work? For ED patients, yes. For others, not as far as I know.
What is the policy of not complying with meals? Non-ED patients could get away with eating very little for an extended period. For ED patients, they had a certain amount of time to finish the food before being given a supplement. If they did not complete the supplement within a certain amount of time, drop and pull tube. Under restraint if they refused.
Are you able to eat vegetarian? Vegan? I have no idea
What privileges are allowed? Passes with your parents, outings, later bedtime, go for a walk off the unit/sit outside on your own
Does it work on a level system? Yes, levels 1-4 if I remember correctly?
How do you earn privileges? I don’t remember, I think there may have been a sheet you had to get all your team members to sign off on?
What sort of groups do they have? Process group, recreational therapy, occupational therapy, relaxation. Also more specific process groups like chronic illness, diabetes, brain injury, I think maybe there was an ED one?
What was your favorite group? Relaxation because I got to take a nap
If applicable: Is the program trauma-informed? They gave me trauma so no
What did you like the most? Individual OT was the only thing I liked
What did you like the least? *TW SA* Being sexually assaulted by a staff member. Being physically assaulted multiple times and viciously bullied by other patients. *End TW*
Would you recommend this program? NO. Yes my review is very old, but if you google them you will find that they have been doing horrible things up until much more recently. Three of the individuals perpetrating the worst abuses were prosecuted and no longer work there, but were there as recently as 2020 and it was a systemic issue not confined to any individual staff member. I would strongly recommend looking into literally ANY other option before sending your kid here. I know there are some insurances that only cover this place, but PLEASE explore all other options including scholarships, FBT, stabilizing at a regular medical hospital, etc before considering Cumberland. For VA medicaid people Reflections at Dominion doesn’t have great reviews but seems like it could be better then Cumberland. I believe Sheppard Pratt and Veritas do single case agreements with at least some VA medicaid plans.
What level of activity or exercise was allowed? We had recreational therapy which was often something like volleyball. I think ED patients may have been able to earn participation in that? Otherwise I remember ED patients being redirected for as much as jiggling their leg.
What did people do on weekends? They sometimes had an outing, some people had a pass/visit with their parents. Other than that watch TV, play cards or playstation.
Do you get to know your weight? Non-ED patients were open weighed 2-3 times per week. I don’t believe ED patients did.
If applicable: How fast is the weight gain process? No idea. I lost weight.
What was the average length of stay? A couple months to several years
What was the average age range? They claim to take 2-22, but I saw mostly 11-19. Some units skewed younger and some older. They would sometimes put autistic or intellectually disabled patients, including adults, in with much younger kids though.
How do visits/phone calls work? They had a landline phone by the nurses station you could use to call anyone your parents put on your phone list. Your parents could arrange a visit, and I think another relative could visit if approved by your parents?
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)? You could have a CD player or radio. No burned or explicit CDs, no other electronics.
For inpatient/residential: Are you able to go on outings/passes? Yes on level 2 and up. The outings kind of sucked most of the time though, if they happened at all.
What kind of aftercare do they provide? Do they help you set up an outpatient treatment team? I don’t know
Are there any resources for people who come from out of state/country? They had a place for out of state families to stay when they visited
If applicable: How is the program responding to COVID? (Less patients, virtual programming, no visitors, masks, social distancing, etc) I was there long before covid.
Other? *HUGE TW* Going here was the worst thing that ever happened to me. I am still dealing with the trauma 14 years later. I was sent there for something else and first developed my ED here as a way to cope with all the horrible things going on around me. No one noticed, despite me losing a significant amount of weight and having been a normal weight before. I couldn’t even begin to describe the exact details of everything that was wrong with this place, and I’ve blocked a lot of it out, but I can tell you the things that they have been sued and criminally prosecuted for are totally believable to me in light of my own experiences there. They will accept basically anyone with a source of payment. Some kids had physical health issues, some psychiatric, most both. The most common diagnosis by far was type 1 diabetes. They threw everyone all together in the same units no matter what they were there for (with the exception of high support needs autism and intellectual disability having a dedicated unit, although they occasionally used that unit as a punishment for other patients), including housing kids being treated for EDs with kids being treated for “morbid obesity” with weight loss diets. Many of the patients had violent behaviors. Most of the staff were just random people with a high school diploma they hired off the street. Staff were frequently “mandated” to work 16 hour shifts, and you can imagine how that contributed to poor morale and poor patient care. At least two patients died there due to medical neglect. Many others were medically neglected but survived. A certain staff member who no longer works there, who I will not name but whose name you can likely easily figure out by googling the place, was just pure evil. I can’t even describe it. Absolutely slimy and on a total power trip. The majority of kids were put on the same medication, and at the time it was an experimental indication (propranolol for anxiety). The dose was excessive and I was very sedated. The program made extensive use of supine restraint (four staff members tackling a patient and each holding down a limb) and quiet rooms. One of the quiet rooms was a literal padded room. The pads stunk of urine. Multiple times a day they would call “code green” meaning someone was about to be restrained. We would all have to go to our room, but we could hear everything. The main thing I associate with this place is the sound of children screaming in pain and horror. Let me know if you have any questions, but I’m sure a lot has changed in the past 14 years.
You are so brave for sharing this story! I am so, so sorry you endured such a nightmare. I work for WA State and can attest that most inpatient facilities that are state-funded or state-ran are absolute horror shows, and it’s very difficult for people on state-insurance to receive quality care. I’m wishing you all the best in your recovery and healing journey ❤️