Eating Recovery Center (ERC) is a national treatment center with a number of locations across the country. ERC provides all levels of care across their many locations, from inpatient, residential, PHP, IOP, transitional living, and virtual treatment. They are unique for offering every level of care, and are known for their intense specialty program called BETR that treats Binge Eating Disorder separately from the main ED track. They also offer a specialty track for ARFID.
Some ERC locations also have a separate PHP and residential treatment program specifically for mood, anxiety, and trauma through their partner treatment center, Pathlight Mood & Anxiety Center.
Eating Recovery Center (ERC)’s Denver location has Inpatient, Residential, PHP, IOP, Virtual IOP, and Transitional Living. This page is for their residential and inpatient.
ERC Denver PHP/IOP reviews can be found here (although some are mixed into this current page as well!):
ERC has additional residential treatment programs in Texas, Washington, and Chicago. Here are their separate review pages:
- Eating Recovery Center (ERC) of Dallas, Houston, Austin, San Antonio, The Woodlands
- Eating Recovery Center (ERC) of Chicago
- Eating Recovery Center (ERC) of Washington
As well as PHP/IOP centers in Baltimore, Sacramento, and Cincinnati:
- Eating Recovery Center (ERC) of Maryland – Baltimore
- Eating Recovery Center (ERC) of California – this location also offers supportive housing for adults, as well as adolescent patients with their families, across the street
- Eating Recovery Center (ERC) Cincinnati
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Any updated reviews?? Please post in the comments section below! You can check out the FAQ and Guidelines for suggested questions. Thank you!
When were you there?
Willow – February 2026
What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)?
Inpatient
How many patients are there on average?
There are 18 beds, I believe. They divide you by villages. There are 2 west, 2 south, 3 west, and 3 south. The village I was in had about 13-15 patients on average.
Does it treat both males and females? If so, is treatment separate or combined?
Both and combined. Spa A and Spa B are separated by gender identity.
If applicable: Do they support the gender identities of transgender and nonbinary people?
Yes
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, etc?
For inpatient, you meet with a psychiatrist/assistant every day, medical doctor around 2x a week, therapist 3x a week, and a dietitian 1-2x a week.
What is the staff-to-patient ratio?
Two to three BHC’s, one to two nurses, and one Milieu therapist on the unit during the day. Overnights, it was usually two BHC’s and one to two nurses.
What sort of therapies are used (e.g., DBT, CBT, EMDR, etc.)?
DBT, CBT, ACT.
Describe the average day:
Get up around 6:30am, complete SG’s (peeing in a cup), change into gown and do weights, shower/spa/prepare for day, vitals or labs(if applicable), breakfast at 7:30am daily intentions group, fresh air, down time until AM snack at 10:00am, group, downtime in your room, lunch at 12:15PM, process/community group, room time and down time, fresh air, PM snack at 2:45pm, groups, down time, dinner at 5:00PM, wrap up, room and down time for rest of night, fresh air, HS snack at 7:45PM, spa and evening vitals, medications, bedtime.
What were meals like?
Breakfast: 7:30AM (30 min)
AM snack: 10:00AM (15 min)
Lunch: 12:15PM (30 min)
PM snack: 2:45PM (15 min)
Dinner: 5:00PM (30 min)
HS snack: 7:45PM (15 min)
Everyone will have a nametag and placed at a table. They do have a separate table for those who are on Phase 2 and Phase 3. They will usually change up the nametags everyday and usually those on Phase 1 will be moved around every day.
What sorts of food were available or served?
You are allowed coffee at breakfast and tea at HS snack. Breakfast: toast, cereal, eggs, PB, yogurt, oatmeal, fruit, etc. Lunch: sandwiches, salads, soup (pretty standard lunch meals). Dinner: chicken, rice, veggies, tacos (Pretty standard dinner meals). It was a variety of meals. You will usually pick meals during nutrition group with the dietary assistant. For snacks, you will choose with your dietitan depending on what snack you are on (Snack A, B, or C).
Did they supplement? How did that system work?
Yes. They will use Boost depending on your meal plan.
What is the policy of not complying with meals?
Your dietitian will talk to you about it. I never got tubed, but I think, depending on your labs/malnutrition, they will place an NG tube.
Are you able to eat vegetarian?
Yes, but can’t support vegan.
What privileges are allowed?
You are allowed to have your phone 24/7, per Colorado law. For elecronics (iPad, tablet, laptop, etc), there are times to check in/check out your device. There are phases 1/2/3. Usually on Phase 2 and 3, you earn different privileges (passes, solo meals, etc).
Does it work on a level system?
Yes but they refer to it as a “phase” system. You start at phase one and remain on phase one for the whole first week. After one week, there’s a criteria sheet that your team must sign for you to become phase two. Criteria consist of (but are not limited to) attending groups, completing most of all meals/supplements, complying with medications, meeting with therapist, etc. When you’re phase two you can take passes out and have an opportunity to do yoga group. Phase three, you’re allowed more passes per week.
How do you earn privileges?
Phase system.
What sort of groups do they have?
DBT, CBT, ACT, process group (M/W/F), community group (T/Th), art therapy, they also have a therapy dog/cat come 1x a week.
What was your favorite group?
Art therapy.
What did you like the most?
I loved having my phone 24/7. I know, some people may have different opinions about that but it helped me feel not as “stuck.” My team was really great and communicated to me about everything. The Mileu therapist and BHC’s were also really great! I also loved the nursing staff and the medical doctor. Overall, I really liked this program compared to Dallas. Also, I liked that there were 3 fresh air breaks you could attend.
What did you like the least?
I have a lot more pros than cons about Denver. I think the main thing was that in Community, we would process things in the community that felt were not recovery focused, but nothing ever got resolved. I also felt scared because a lot of people were certed (Colorado is a cert-happy state) and that broke my heart for those individuals.
Would you recommend this program?
Yes…only if you ned to medically stabilize and/or need support with a NG tube. I did like that you were able to have your phone 24/7 (not a lot of programs have that). If you need only residential, no. The groups were mid. I’m really happy I chose Denver over Dallas. I was sad that insurance cut me, but overall, I really learned a lot about myself, and my team was amazing.
What level of activity or exercise was allowed?
Zero.
What did people do on weekends?
Not much. There were still groups but it felt like the milieu therapist would let the clients decide what to do for group. It felt unstructured.
Do you get to know your weight?
They do blind weights but you are also able to access your file (not going to talk about how you can access it).
How fast is the weight gain process?
It felt incredibly fast.
What was the average length of stay?
It really depends. Admissions will tell you for inpatient, it’s a minimum of 3 weeks, but we also know insurance plays a factor into that. If you are on a cert, it will be months.
What was the average age range?
Anywhere from 18-40/50’s. There were a lot of 18-21 year olds.
How do visits/phone calls work?
Visits are allowed from 6:45PM to 7:45PM every night.
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)?
Colorado has a law where you can have your phone 24/7. You can also have your Airpods on you at all times. For charging your phone, you will need to bring either a portable charger, or a very short charging plug. If not, there is a community charger plug that you can use. It will be placed at the staff’s desk. Additional electronics are allowed in the evenings (you can check them in and out).
I want to post a warning for ERC Denver. I did IP/Res last year and was there for 12 weeks. I have been to a few treatment centers and this was the most triggering, horrible experience. They are successful in getting patients to restore weight but pretty much everything else here is a nightmare. My therapist and dietitian were both awful and they wouldn’t even think about letting me switch teams until I was already signing myself out. They have gotten rid of the ITU so very acute patients are mixed in with people who are much further along/into recovery. This means that there is constant pacing going on, you’re sitting with people who don’t even pick up their fork at meals, and you will witness many behaviors. Of course I have respect for where everyone is in their healing journey but IMO this is really a bad environment. One person’s lack of motivation would affect the entire milieu on the unit.
they also don’t believe in true therapy until you get to PHP, so don’t expect any real substance in your therapy sessions. It’s mostly processing how terrible it feels to gain weight.
the worst part of the experience was how many people are there as return patients. Multiple people in my unit had been there three or four times in recent years. Now that I have been out of ERC for almost a year, I see on social media that most of the people I met have relapsed and many of them have returned to ERC Denver yet again for treatment. I have also relapsed so if that tells you anything about how successful their treatment modality is, it should be that the emphasis is only on weight restoration. I left with more severe behaviors and in a worse state of mind than I arrived.
I am stepping up from residential soon as recommended by my current erc team at a different location. Insurance doesn’t want me at a residential level of care anymore. My main concern with inpatient is the weight restoration. This is not a concern that I have, and I do not need to weight restore. Do people that don’t need to weight restore still have issues with teams using similar techniques with all patients of all sizes? I don’t want to go to Denver because I know it is the most triggering location because of the step downs from acute and I know that will be a barrier, so I just want to know ahead of time is this going to make things even harder for me?
They do individualize meal plans: you will only get the amount you need! Also the inpatient unit is a big range of people. Acute patients start on the ICU, so you won’t see them, and it’s not as triggering as you’d expect, because the unit is mixed with res. You’ll be okay!!
i just read that they’ve closed the itu. i didn’t know that, so i apologize. that said, when i’ve been at denver there were a range of sizes and issues so i don’t think it’s too much more triggering than any other facility.
I was part of the first residential adolescent group to transfer into pine. I cannot attest to its current state, but when I was there it was a living hell. I was made to sign a contract preventing me from disclosing any of the especially horrific things done there, but let me tell you what happened at pine between December and February of 2022-23 has haunted me. I still get nightmares about that place at least three times a week, and no amount of therapy has helped me with it. They often did punitive supplement (giving supplement as a punishment for bad behavior), or tubes for people who were completing 100% without supplement but were “not gaining weight fast enough.” I knew people who hadn’t been outside in months, and people who had been stuck in there for years. All calls to the outside were monitored and they pulled the phone line on people who complained, excusing it as “treatment bashing.” Please do yourself a favour and avoid pine at all costs.
When were you there?
Willow – October 2024
What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)?
Residential
How many patients are there on average?
I believe it’s 18 beds. It was mostly full when I was there. There would be a day or two or weekend between intakes where there would be empty rooms.
Does it treat both males and females? If so, is treatment separate or combined?
Both and combined. Spa A and Spa B are separated by gender identity.
If applicable: Do they support the gender identities of transgender and nonbinary people?
Yes – as far as I know. I am a cis woman so don’t know how accommodating they actually were to trans/nonbinary patients in 1-on-1s.
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, etc?
Medical doctor as needed, psychiatrist once a week, therapist once a week, dietitian once a week. My “meetings” with my psychiatrist and therapist were 15 minutes at most. My biggest frustration with my experience at ERC was the lack of therapy.
What is the staff-to-patient ratio?
Two to three BHTs, one to two nurses, and one pro-T on the unit during the day. Overnights it was usually two BHTs and one to two nurses.
What sort of therapies are used (e.g., DBT, CBT, EMDR, etc.)?
DBT, CBT, ACT. Ketamine was also available for certain patients.
Describe the average day:
Get up around 6:10AM-6:45AM, complete SG (peeing in a cup), change into gown and do weights, shower/spa/prepare for day, vitals or labs (if applicable), breakfast at 8AM, daily intentions group, outside break, down time until AM snack at 9:40AM, groups, lunch at 12PM, process/community group, room time and down time from 1:20PM-2:40PM, PM snack at 2:40PM, groups, down time, dinner at 5:00PM, wrap up, room and down time for rest of night, HS snack at 8:00PM, spa and evening vitals, bedtime.
What were meals like?
Breakfast: 8AM (30 min)
AM snack: 9:40AM (15 min)
Lunch: 12PM (30 min)
PM snack: 2:40PM (15 min)
Dinner: 5PM (30 min)
HS snack: 8PM (15 min)
Everyone has nametags and are randomly seated at tables. Seating chart changes – usually per day. We played lots of games. We also had a morning “newsletter” for breakfast.
What sorts of food were available or served?
Allowed coffee at breakfast and tea at HS snack. Pretty standard meals. Nothing very special. But most of it was alright tasting. Snacks depend on which snack list you’re on and you choose your snacks with your dietitian. The zucchini bread is the best.
Did they supplement? How did that system work?
Yes. Boost.
What is the policy of not complying with meals?
I’m not sure as I was usually compliant. They did provide NG tubes to some patients. Idk if it was voluntary or not.
Are you able to eat vegetarian?
Yes but can’t support vegan.
What privileges are allowed?
At ERC Denver adult unit, you’re allowed to have your phone at all times per Colorado law. You can have your additional electronics in the evenings (or other times during the day depending on what “phase” in the program you’re at). When you’re phase two you can take passes out in the community.
Does it work on a level system?
Yes but they refer to it as a “phase” system. You start at phase one and remain on phase one for the whole first week. After one week, there’s a criteria sheet that your team must sign for you to become phase two. Criteria consist of (but are not limited to) attending groups, completing most of all meals/supplements, complying with medications, meeting with therapist, etc. As a Denver local, phasing up was very important to me so I could go on passes to visit my home and family. When you’re phase two you can take passes out (one per week) in the community. You also get an additional outside break and opportunity to do yoga group. Phase three you’re allowed more passes per week and opportunity to do mindfulness walk.
How do you earn privileges?
Doesn’t really apply.
What sort of groups do they have?
DBT, CBT, ACT, process group (M/W/F), community group (T/Th), music therapy, art therapy, podcast group, communication skills, family dynamics.
What was your favorite group?
Art, community.
What did you like the most?
Ability to have my phone 24/7, some of the groups and Pro-Ts were really amazing and helpful, BHTs overall were really great, ability to take passes into the community. I felt very safe there medically. Nursing staff was great and always provided care.
What did you like the least?
Other patients would constantly pace and exercise in the hallways with little to no staff redirection. Staff also allowed patients to engage in table behaviors constantly during meals. I felt like I got very little support from my team. I rarely saw my therapist, and when I did see her, it was for 15 minutes at the most. I felt like my dietitian (and all the staff honestly) was so overworked and burnt out that she was unable to provide actual support. I think ERC Denver suffers from various systemic issues. One of the biggest being the short staffing. Staff are clearly stretched way too thin with enormous caseloads and cannot provide adequate support to their patients. I also hated that we had limited room time and were forced to sit out in the hallways most of the day when we had down time. Spa (aka bathroom) is locked mostly all day long which can be frustrating, as you need staff to let you in and sometimes all staff are busy (again, due to short staffing).
Would you recommend this program?
It’s hard to say. I think it really depends on medical acuity. It’s great in the sense that you can have your phone at all times and that they really can medically stabilize people. However, it’s incredibly structured and strict at times and that was so hard to adjust to. Additionally, I got virtually no one-on-one therapy. The most therapeutic support I got was during (some) groups.
What level of activity or exercise was allowed?
Zero.
What did people do on weekends?
Not much. Movie days on Saturdays and Sundays. The weekends were the hardest for me because it was so unstructured.
Do you get to know your weight?
You can access it ***.
How fast is the weight gain process?
It felt incredibly fast. It felt like every other day they would up my meal plan.
What was the average length of stay?
It really depends. I told them I would only stay for one month, as I had a very specific goal to medically stabilize enough to meet criteria for a PHP in the area. They wanted to keep me at least six weeks. Luckily, because I was voluntary and in residential level of care, they could not force me to stay.
What was the average age range?
18 to 50’s with most patients in their early 20’s. I am 30 and I felt like one of the oldest ones there.
How do visits/phone calls work?
Visits are allowed from 6:45PM to 7:45PM every night. Your therapist will put your visitors on an approved list. My fiancé came and visited me almost every night I was there. We had a private room and could play games, chat, hug, etc.
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)?
Per Colorado law, adult (idk about adolescent?) patients can have their phones at all times. Staff are legally not permitted to take phones. Additional electronics are allowed in evenings. They were really lax with Airpods. You could basically have them on you at all times.
So they don’t ever take your phone? That’s handy for work.
That’s correct! They never take them. But you aren’t supposed to have it in cafe with you ever during meal/snack times!
Would you be willing to provide more insight on what you can bring/not bring? I am preparing to go Monday and am very nervous
When were you there?
willow – September/october 2023
What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)?
IP and residential
How many patients are there on average?
There are 18 beds on each unit. It was full when I was there.
Does it treat both males and females? If so, is treatment separate or combined?
Both, combined
If applicable: Do they support the gender identities of transgender and nonbinary people?
Yes
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, etc?
Medical doctor as needed, psychiatrist daily for IP and once a week for res, therapist 2x/week, dietitian I believe once or twice a week
What is the staff-to-patient ratio?
There were usually 2 techs and one pro-T per 18 patients.
What sort of therapies are used (e.g., DBT, CBT, EMDR, etc.)?
DBT, CBT, and ACT – also offered intranasal ketamine (not spravato) I believe they would also set up and transport to TMS and ECT appointments
Describe the average day:
Weights/urinalysis/spa time (“spa” is their term for bathroom, shower, etc) breakfast, groups, lunch, group, afternoon free time, snack, groups, dinner, free time with fresh air breaks sprinkled in
What were meals like?
3 meals and 3 snacks per day. Meals were timed 30 minutes and snacks were timed 20. We all ate together in the cafe. There was redirection from staff if you were not eating, but it seemed to be only the people who were refusing meals got support. We played a lot of games at the table which helped. If you completely refused for several meals in a row you’d be put on AFRP I think it was called and then you’d have to have meals and snacks in your room 1:1 with a staff member.
What sorts of food were available or served?
One cup of coffee with breakfast, and tea with nightsnack if you wanted it. You’d fill out your menu (selecting choices) for a few days at a time. They also allowed substitute meals if you didn’t like the choices. You’d be on A snack, B snack, C snack etc according to your meal plan and could choose snacks based on that with your dietitian. They actually had some good food in comparison to other treatment centers.
Did they supplement? How did that system work?
You’d have to sit for additional time with supplement (I think they used boost) if you did not complete. This was measured out by staff depending on how much you ate. I noticed there was some indiscretion between staff giving different amounts for the same thing.
What is the policy of not complying with meals?
If you refuse completely more than once you will be room based on Afrp meaning meals and snacks alone 1:1 with staff, no fresh air time, no electronics, no groups etc you’d just have to sit there. you weren’t allowed to shower alone, you’d have to be observed directly by a staff member. Also there were more medical things on this protocol. More vitals, blood sugar checks, wheelchair etc.
if you were not completing everything and were not making progress they would ask you to accept a tube and tube feedings. If you were on a “cert” (mental health hold) they could force feed you but that really only happened on the ITU.
Are you able to eat vegetarian?
Yes, but not vegan.
What privileges are allowed?
Electronics in the evenings, about 6/7-10pm, and fresh air breaks – 15 minutes three times per day, you can have vapes and cigarettes.
Does it work on a level system?
Yes. You start on level one. To get to 2, you have to get everyone on your treatment team to sign this paper that outlines the criteria for leveling up, if they agree that you’ve met them. The level system was kind of messed up and it seemed to be very difficult to level up if even just one member of your team didn’t want to sign.
How do you earn privileges?
There are no privileges that can be earned. Things like TV time in the evenings, phone usage, etc are given automatically.
What sort of groups do they have?
DBT, CBT, ACT, process group (M/W/F), community group (T/Th), music therapy, art therapy, podcast group, communication skills, family dynamics.
What was your favorite group?
Probably community because there was always drama and it kept things interesting. Haha
What did you like the most?
Fresh air breaks for smoking, a pretty wide selection and variety of foods, and all the techs (they had a name for tech but can’t remember) were AMAZING and so supportive.
What did you like the least?
There was a lot of pacing and behaviors that did not always get redirected. (To note, the pacers were required to wear a gps type wristband which allowed their team to see how much they paced and their meal plan was adjusted accordingly). I found that therapeutically they did not meet expectations. Your therapist is supposed to see you twice a week but mine only pulled me once a week and only for about 15 minutes. Don’t expect to get anything done therapy wise individually. I also noticed that the therapy staff had to pay a lot of attention to a few people who were outwardly self harming or having meltdowns frequently which left little time for everyone else.
Would you recommend this program?
Yes and no. Yes if you have complex medical needs (not just within the Ed but any preexisting medical conditions), ERC was by far the most attentive to that. Therapeutically, no. If you don’t need a high level of medical attention, I’d go elsewhere.
What level of activity or exercise was allowed?
None.
What did people do on weekends?
Lots of downtime. They were kind of wishy washy with allowing us to watch TV, but we usually had a group weekend afternoons where we could watch a movie together. People did crafting or socialized.
Do you get to know your weight?
No. Not at all.
How fast is the weight gain process?
They did not disclose this to us and my own experience may not be the same as others.
What was the average length of stay?
Different depending on individual needs and progress (and insurance).
What was the average age range?
there was a 17 year old on our adult unit. The oldest was maybe in their 50’s.
How do visits/phone calls work?
I never had visitors so I’m not sure but I did see others have visitors.
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)?
youd get your phone etc in the evenings. If you were on Afrp, you wouldn’t get them at all. Level 2’s could have their phones on them during the afternoon break of groups. Level 3’s could have their phone at all times. It was supposed to stay in their rooms but no one ever enforced this.
For inpatient/residential: Are you able to go out on passes?
Yes, in res some people got to go out for meals or for the afternoon.
For PHP/IOP: What support do they provide outside of programming hours?
I did not do PHP or iop.
What kind of aftercare do they provide? Do they help you set up an outpatient treatment team?
They do attempt to help setting up your outpatient stuff, unfortunately for me my insurance cut me suddenly one day and so I left with barely a plan.
If applicable: How is the program responding to COVID? (Less patients, virtual programming, no visitors, masks, social distancing, etc)
no Covid response as of a year ago when I was there.
?Recent Full Reviews in Replies
hi yall!
i know there have been some recent reviews here, so i wont post answers to all the common questions, but if anyone has any questions for me please let me know! i was at ERC denver for the past 4 months, ITU, IP, res, and php (adult; willow and conifer) and had a very good experience. i feel like ive seen a lot of negative reviews on erc denver so im happy to spread a positive outlook if that would be helpful for anyone 🙂
I would love to hear a few positive things about your experience, especially inpatient, because I’ve heard such scary things! What was your favorite thing about ERC?
What was the milieu like- were fellow patients welcoming?
How long were you in inpatient? How did they plan your step down? Would they allow someone to discharge and return home to a PHP program or do you have to do residential?
Hi Mac,
Sorry to hijack this conversation but would love to jump in on this too 🙂
My favorite things about ERC were: my team, having access to my phone, being allowed a cup of caffeinated coffee in the morning, that the units are pretty big and it’s not hard to find a quiet nook if needed, and the view of the mountains from the west side. Willow is pretty new, which is also nice. The milieu will of course vary, but when I went the patients were very welcoming and kind. I was inpatient/res for about 3 weeks and then stepped down to their PHP and lived in the apartments. They will probably recommend residential after IP (IP and res are on the same floor, only difference is how often you see the psychiatrist) but I did know people who were allowed to discharge to their home PHP.
Treatment isn’t fun anywhere of course but I and many of my peers had a decent experience there. If you follow your treatment plan and focus on yourself, I have faith you will too!
Highly recommend bringing a robe (to wear over your gown in the morning while waiting for weights), slippers/cozy socks, and ask them for an egg crate to go over your mattress, that helped me sleep a lot better.
Sending love and light, you got this!
That’s awesome you were able to get your head straight and go to php in three weeks. How do you move up to res. Do they just tell you what they want you to do or do you have to ask?
yeah for sure! so my favorite things about erc were staff, opportunities in the program, and autonomy.
staff: the staff was incredible. of course there’s always going to be iffy staff members, but 95% of staff was wonderful (even night staff). they genuinely care about you and your recovery!
opportunities: i think erc denver offers a lot of opportunities, such as the phase system, which can include more phone time and room/outdoor access in ip/res, and buffet, challenge snacks, outings, passes, exposures (going to store, cooking, etc), exercise contracts, cooking and exercise groups in php.
autonomy: autonomy will be taken in almost every treatment center (including erc) for a variety of reasons, but i felt that i had more autonomy and say in my care and privileges here than other places. you almost always had phone/electronics access to some degree (certain times in ip/res and all the time in php), you could choose whether or not to go to groups/meals/snacks/appointments in php, you could go outside whenever you wanted in php, you could smoke cigs or vapes in all levels of care, you can choose who to check in with and also advocate for your care in more ways.
the milieu will be different everywhere you go. it genuinely all depends on the type of people and personalities in a milieu at any given point. that being said, i was on 3 different units in ip/res, plus php, and all of those milieus were vastly different and for the majority, super welcoming. there will always be some drama in milieus! as long as you 1) keep to yourself and/or 2) stick with your people, you’ll be all good.
I was in the ITU for 2 weeks, inpatient for 4, and res for 5, then php, and discharged into a php program closer to home. i was there for a total of 4 months. everyone’s treatment timeline is different so comparison on length of stay may not be effective or an accurate measure of what your length of stay may be. genuinely, my step down was less than ideal. it was abrupt and sudden, but my team thought that was the most effective way and decision for me. however, my experience is unusual. typically, people get 2 weeks notice prior to stepping down unless there are other circumstances at play. you keep your ip/res team throughout php (unless staff members leave the program or there are other administrative changes out of everyone’s control). you absolutely can discharge and transfer to a php closer to home! they will likely encourage you to stay, but as long as you’re an adult, you’re allowed to do that and they will encourage you to do whatever is best for you and your recovery. some people admit directly into php; you don’t need to do residential in order to receive php or iop (insurance depending of course).
i hope this helps! if you have any other questions, let me know 🙂
I would love an extensive review!!!!! I admit in 4 days ❤️
Did you post a review?!
Hello!
im going to ERC in Denver as an inpatient on Wednesday. I’m super nervous, I don’t want to be more traumatized than I already am. I am in the middle of trying to get SSDI and need help with most case worker type stuff are they helpful with this stuff? It makes me pause when I can only ask tx questions during tx team. I know my ED is making it hard for me to do the right thing and I am trying hard to stay positive and get on my flight lol Any positives would be helpful. Thanks!
hey! honestly i’m not too sure about SSDI because i don’t have experience with that, but i do know there are many people here that do! you’ll have a specific care coordinator assigned to you when you get here that can absolutely help with that. you can leave your care coordinator and team notes & they’ll get back to you asap, & you can also have the BHC’s, program therapists, &/or nurses email your team/care coordinator at any point. you’ll have rounds once a week but typically teams are pretty good at meeting with you throughout the week, especially if you request it. despite the many poor reviews, ERC Denver is probably the only place i’ve been to that HASNT traumatized me. everyone’s experiences are different & valid, but i’m hopeful for you! it can be really team dependent (i have a wonderful team here right now) but remember that even if you don’t totally vibe with your team, that doesn’t mean they can’t help support you. if you have any other questions, let me know!! & good luck!! (please get on your flight, & know you have a friend here already even though we don’t actually know each other, lol)
Hi! Omg thank you so much this makes me feel 1000 times better just to know I have a friendly unknown but known face lol.
i am taking a flight tomorrow night or Wednesday based off a bunch of different things. Either way I will be there Wednesday 🙂
thanks!
A
Are you still there? I’m admitting the day after Christmas.
i’m at php now right across the street 🙂 good luck!
Hi, just curious about what ITU stands for? What is that level? Thank you!
Intensive Treatment Unit. it’s inpatient level but its intensity is between ACUTE & inpatient (so like highest level of care is acute, then itu, then inpatient, etc). it historically had its own unit at erc denver but i’ve heard as of recent they’ve combined most of the 3rd floor into basically one big unit
ERC Don’t trust them Family was there fOR 12 weeks. Wheel chair bound with feeding tube. Left the facility when ERC said no cure. She was taken to the local hospital and was sepsis and had aspiration
They said no cure its time for hospice. We took our family member back to the home state hospital. In 4 days they diagnosed her with adrenal failure. Dr treated her and the next day she was walking eating and gained mental clarity. Family member came home and is thriving. Don’t go to ERC. YOUR RISKING YOUR LIFE
do you mind me asking if this was because your family member’s tube became infected? I went to ERC Dallas a few years ago and contracted an infection from their tube care that never completely went away. just wondering if anyone else has experienced this, i hope your family member is doing better now 🙂
Hi, I’m waiting for my admissions coordinator to get back to me after the holiday weekend but I was if you had any information about the Level System for the adult residential? I heard something about room restriction being used at certain levels and that scared me. Of lesser importance, I also heard they may not do outings anymore? Any info you have would be so greatly appreciated! I admit 5/29/24!
Don’t let the room restriction scare you! That is only used if someone isn’t eating, and has been fully refusing for long periods of time. it makes sense: if you aren’t getting any nutrition, you really shouldn’t be moving around at all. I think ERC tends to get some very acute cases so some of their protocols seem scary, but if you are even remotely compliant it’s just fine.
Thank you so much for your reassurance and clarification! I truly appreciate it! ?
you’ve got this! you’ll be ok. i’ve been to erc twice and it’s not bad. the most beneficial thing for me was focusing on myself and my own life and not letting my ed compare. some people there are miserable but it’s because they don’t want to get better, and that will be miserable no matter where you are.
good luck to you!
hi! proud of you for making this step in receiving care. the level system is called the phase system, & there are 3 phases. you need to be on each phase for at least 1 week before going to the next phase. the way you move up phases is by participating, staying safe, and meeting your nutrition expectations and goals. in order to move up phases, you need to get a phase 2/3 application signed. it has slots for multiple different type of staff members to sign (your team, nursing, BHC’s, ProT’s).
phase 1: you start at this phase! you don’t really get any special privileges on this phase. depending on what unit you’re on, you get your phone in the eventing from 6-10:15 daily.
phase 2: you need to be completing ~75% of your meal plan daily in order to be on phase 2. you still get your phone/electronics in the evening, but you also get it between 1:30-2:40pm during room time. depending on what unit you’re on, you may also get extra outdoor/fresh air breaks. this is when you can start going on passes as well! you can go on one pass a week for 2-3 hours.
phase 3: you need to be completing 100% of your meal plan, in addition to participating and staying safe, in order to get to this phase. you’re allowed to have your phone 24/7 on this phase. you can also go on the daily mindful walk around the property (as long as you’re not on a cert). at phase 3, you can go on pass 3x a week, for 3-4 hours at a time.
your team or ProT’s can phase you down at any time or for any reason. keep this in mind when the ed is tempting you to use behaviors. if you’re phased down, you have to go through the whole application process again. it’s not HARD, it’s just tedious having to get everyone to sign the application again.
the official terminology for room based treatment is called AFRP, or acute food refusal protocol. AFRP is only used when absolutely necessary. team does not want to room base you; it’s seen as the last option. typically, you become room based if you’re not eating or drinking ANYTHING, and not accepting tube feeds/fluids. if you’re denying any type of nutrition for 24+ hours, they will put you on AFRP. once you start completing your meal plan or reach the goals set with your team, they’ll take you off room based. you can be put on room based & get off of it within 24 hours if you reach the goals. when you’re on AFRP, you’re not allowed to have electronics, walk (you need to use a wheelchair), or attend groups. you also have to get bloodwork and an ekg daily, along with orthostatic vitals twice a day, and blood sugar checks every 4 hours (even throughout the night). depending on your physical state, you may not be allowed to eat in cafe either, meaning you eat all your meals & snacks in your bedroom. AFRP sucks (trust me i was on it for a LONG time), but the way to get off of it is fairly simple (not easy but simple) by completing your meals/snacks/fluids/goals.
they do not do group outings but they do have passes where you can leave the property (on your own or with a support person)!
if you have any other questions, let me know. good luck!! <3
Thank you so much for all of your help and information! That definitely eased some of the anxieties I was having about the program and it’s really helpful to know the breakdown of the level system and the specifics around AFRP. Thank you so much! ?
*TW: weight bias, sizeism*
Is this protocol applicable to the entire Willow facility, or is it specific to the ITU? Additionally, have you observed the implementation of different protocols based on patients’ body sizes? When I was there in 2020, I noticed that patients of varying body sizes were treated very differently.
Regarding AFRP, if it’s exclusively for patients who refuse everything, [what are the consequences] for individuals [who] restrict significant portions of their meal plan?
Also in 2020, ERC Denver had a policy that they only tubed if you were under a certain BMI threshold. They didn’t officially tell the patients this, but multiple providers slipped and told patients or their families. Did it seem like this policy was still in effect?
It always seemed quite random regarding whom the team would crack down on and administer consequences to, and whom the team would simply allow to engage in certain behaviors. Is this still the case?
are you allowed to stand or do they make you sit for everything except for walks
You are supposed to be seated at all times. They don’t have walks.
That said, there are some people who [don’t follow the rules]. It’s frowned upon and you’ll get a fitness tracker to wear and then supplement with if you’re found to have that issue.
Would you be willing to ease some of my fears about going on Monday? I could really use some help with this anxiety. Very anxious about the strictness of the program .
I’m looking into the adult IP program in Denver – I would love to hear about your experience there if you are willing to share? Phase 1 cell phone use restrictions – do you get to have your cell phone in the evening no matter what? If you needed weight restoration, were they respectful of refeeding syndrome and starting you out on a lower calories? Are adult rooms single or shared? Do they treat adults like adults? If the program isn’t working for you, are you able to leave when you want? It’s probably irrational, but have a terrible fear of going IP and not being able to leave. What’s the daily schedule?
Thank you!
Hi, I wanted to make sure I got back to you but I also just wanted to let you know I did not end up going to ERC Denver. I really hope that you get the answers you are looking for and the treatment you need! Hopefully someone else who has been there will be able to answer your questions. Good luck on your journey!! ?
Thank you! I have my “assessment” call with them tomorrow morning – we’ll see how it goes.
I just wish it wasn’t so darn difficult finding a place that:
1. Stupid insurance will cover some of the costs
2. Adult patients are treated like adults
3. It’s a half-way decent program.
Hi!
I was wondering if you admitted and if so, how is it so far? I’m admitting in 2 days and I’m a little anxious.
You can email me at lavanya24narayanan@gmail.com
Insurance issue delayed me – not admitting for another 2 to 3 weeks… I’ll email you.
I also sent you a link to a YouTube video – it’s a very recent review of ACUTE.
?FULL REVIEW
Location: Juniper Child & Adolescent Inpatient/Residential (Franklin St)
i was here two months ago at the juniper location so i think i can give a pretty good summary of what things are like currently.
the biggest thing i hear abt erc denver is that they do room based treatment. this is true at the pine location but they did not do this to anyone at the juniper location while i was there and i was there for 4 months.
overall i’d rate juniper 2 stars. i’ve been to erc dallas as well and denver was better for me than dallas for one reason: the staff and peers i met were much nicer. the only reason i give this place 2 stars is because of the people i met there. the program itself is terrible.
i didn’t meet a single person who liked their treatment team. the treatment teams were extremely harsh with you. for example it was normalized to come out of rounds( once a week when they update your treatment plan) crying. the program sucked. if you didn’t arrive on a tube and refused to eat they put you on sit. being on sit meant that you sat with a cup of boost for the whole day and could only leave if you drank it. if you drank it you would be given a twenty minute break and then you would have to come back to drink more boost. if you refused to go to sit like i did they took away your mesh bag of stuff to do. after a few days of food refusal they will tube you. if they tube you please ask the night nurses to do it, they are so much nicer.
TW
if you refuse to get a tube they will do something called a hold. a hold is when a group of therapists and dietitians hold you down to insert the tube. in my case they also gave me two cups of boost through a syringe in about two minutes while i was in holds. if you refuse to hook up at any point or pull out your tube and refuse to get it reinserted they will do another hold. this was quite common at juniper and it became really easy to tell when a hold was about to happen.
TW ENDS
this is what the daily schedule looks like if you are on phase one like i was. everyone starts on phase one but the goal is to move to phase two and up so you get better groups.
6:00- wake up (if you refuse to get up they take your shower away) sg’s, weights in a paper gown, spa (not an actual spa lol just brushing your teeth and stuff) vitals, meds, possibly labs
8:00- breakfast
8:30- free time
9:00- anxiety tools
9:45- freetime
10:30- am snack
11:00- school
12:00- lunch
12:45- on mondays and fridays we have friendship group, on weekends we had group therapy, tuesday-thursday we had school again.
1:45- phone calls (15 minutes once a day) and free time
2:30- pm snack
3:00- group therapy
3:45- free time
5:00- dinner
6:00- wrap up (the only fun group)
6:30- phone calls, free time
7:30-hs snack
8:00- spa
9:15- lights out
you could hang out with other phases during free time but you were separated during groups. some of the phase two groups included open art, yoga, process group, and body image group.
if you weren’t making progress they would “incentivize” something which basically is a punishment. some of these include:
sit (only if you aren’t tubed)
earned phone calls
earned school
earned visits on weekends (usually you don’t have to earn these)
you also could get extra stuff for following your treatment plan such as
extra phone calls
extra school
virtual visits with your phone
prize box item
some things to know:
if you are caught exercising or standing for too long you are “boosted” and are given boost to drink
it was quite common for people to scream and have massive breakdowns (nothing against these people of course)
SH was rlly common
you will most likely have a roommate at one point or another
you’re not going to learn a bunch of skills and self help tips here, they mostly get you medically stable and eating and then send you on your way
while there were some messed up things about juniper it wasn’t the worst place i’ve been and i’ve made some lifelong friends. for example my best friend today is someone i met here.
some of the staff were so nice. i won’t give names but i can think of five BHC’s that rlly helped me while i was there. i also can think of 4 Pro-T’s that were supportive to me. the day nurses were all disliked by everyone but the night nurses were another story. i can think of five night nurses off the top of my head that i liked.
overall if you’re still debating to go here or not i’d say to try to go to a different location but if you’re struggling with things such as long episodes of food refusal or noncompliance with tubes this is the best location to go to only because they are more used to seeing that and are more equipped to help
*also just a side note i don’t know much about the discharge requirements or their php program because i was discharged directly home with a tube*
Were you allowed to have your phone?
How did you get discharged home with a tube? I need to go somewhere for ng tube placement and my outpatient team agreed to see me once I have a tube placed
@Rose where do you live? My outpatient doctor has done it, but she’s in NY.
I am from NY and will be there next week! Are you comfortable sharing the name of the doctor?
I don’t think this would be a one time thing. You’d need to establish care with a doctor who is willing to follow you with a tube. I’m not sure if you have a medical doctor who specializes in eating disorders, but that’s probably the best place to start.
My dietician and doctor found a clinic that would manage the tube and do follow up, but they said I need a GI to place it. I would really appreciate if you could share this doctor, my team has contacted every GI in my state as well as several in NY and there’s just not a lot of them who understand eating disorders.
Sure. My email is mouseanon2016@gmail.com
Thank you so much, I sent you an email!
AJ is really wonderful Rose. If you have the chance, you can share with them why you want recovery and how this fits into the plan (because sounds like it does!).
I am in NY for the summer starting next week and won’t need a tube longer then that, and it would be up to the doctor to decide if they take my case given the timeframe. I would really appreciate if you could share the doctor (I can give you my email since they don’t allow names on here). My team has called every GI in my state as well as several in NY, and if there is one that could possibly help me it would be incredibly helpful to have that information.
Wow this sounds totally abusive. Holding people down to get NG tubes ?? This is considered a restraint in psychiatry and is completely frowned upon doing to any patient. Were you not a voluntary admission for treatment.? If you were struggling with food refusal and still struggling in the environment maybe that was not the right environment for you. Holding down people and inserting NG tubes is a traumatic event and I would like to hear how that in fact helped you recover from your eating disorder? This whole program approach is not based upon clinical practice guidelines that are the most effective for helping one recover. This is a punitive approach.
Hi,
im currently inpatient and have been for awhile. I admit to willows inpatient next week and I’m really nervous about the environment. I’ve heard it can be extremely triggering. Also, can anyone possibly send me examples of meals and the schedule? With the holidays admission team hasn’t been great with sending all paperwork over besides clearing me to admit. Are you allowed to go on passes/ have visitors?
Hi anon! I totally understand the anxiety you’re feeling regarding the reputation Willow has, especially if you’re admitting to the ITU. It can be a very triggering environment.
I was on this forum asking for guidance before my admission a few months ago because I was also scared, and I received some very helpful feedback here: https://edtreatmentreview.com/erc-denver/#comment-19247
I particularly appreciated Rachel’s response:
I kept this in mind during my stay and it helped a lot, even after I was moved down from the ITU.
One positive thing I will say about both the ITU and the main IP/Res units—I was immediately greeted and welcomed by a lot of the other patients. We supported each other. We cried together, laughed together, and everything in between. Every group of patients is different, but I think ERC does a fairly good job fostering a community that is as recovery-oriented as possible.
As far as meals, schedules, passes, and visitors, I don’t have the most updated information. I can say with confidence that visitation is allowed, but I doubt opportunities for passes and outings have been reinstated yet.
I also posted a full review after my stay, which you can read here: https://edtreatmentreview.com/erc-denver/#comment-19678
Apologies for the length of this reply. Sending warm wishes your way! You can get through this. Let me know at any point if I can help or provide further information.
Hi!
I was last there in 2020, so it may have changed, but the schedule went like this:
5:45-6:15: Male spa
6:15-7:15: Female spa (showers, weights, SGs, get ready for the day)
6:40-7:25: Meds
7:30-8: Breakfast
8:10-8:25: Fresh air
8:30-9:15: Daily intentions
9:15-9:35: Spa/meds
9:40-10: AM snack
10:15-11: Group
11:10-11:30: Mindful walk (Level 5)
11:20-11:40: Spa/meds
11:45-12:15: Lunch
12:30-1:30: Group
1:30-2: Fresh air
2-2:25: Spa/meds
2:30-2:50: PM Snack
3-3:45: Group
4-4:30: Group
4:30-4:55: Spa/meds
5-5:30: Dinner
5:40-6: Fresh air
6-6:15: Wrap-up group
6:15-8: Spa/meds/electronics/free time
8-8:20: HS Snack
8:30-9:45: Spa
10:15: Lights out
Vitals will either be taken in the morning after breakfast, or in the evening after dinner depending on which floor you’re on. There is laundry on unit and you can sign up for it once a week.
As far as meals..it’s on a 3 week rotation. Breakfast is usually things like: cereal, oatmeal, French toast, omelettes, pancakes, granola parfaits, zucchini bread, muffins, fruit, bagels, toast, juice, nuts, peanut butter, cream cheese. You can also have a cup of coffee or caffeinated tea with breakfast, but must select it ahead of time.
Lunch and dinner can be tacos, pizza, sandwiches, panini, pasta, hummus plates, veggie burgers, wraps, soups, grilled cheese, stir fry.
Snacks can include clif bars, trail mix, teddy grahams, yogurt, nutrigrain bars, muffins, zucchini bread (my fav!!), yogurt covered almonds, veggies and dip, pretzels, fruit, peanut butter, smoothies, cookies, milk, nutella wraps, dirt pudding, apple sauce. With HS snack, you can have one cup of decaf tea, as well.
You work with your dietitian for menu planning a couple of times a week and you can do a few write ins depending on your situation. There will always be a vegetarian option. Snacks are also selected ahead of time and for all meals and snacks everything is plated in advance and waiting for you in the cafe. When you admit, your first meal will probably be lunch and they typically start you with a PB&J with carrots and an apple.
As far as completion goes, if you don’t complete your meal you will be supplemented on a sliding scale, usually with Boost Plus, and can choose the flavor. I believe you have up to 15 minutes to drink it. If you don’t complete your supplement, you have to fill out and sign a form as to why, which is given to your team.
Hope this helps?
How is the food is there a chef?
When were you there?
I was at ERC Denver Willow for the month of May 2022
What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)?
ITU, inpatient, and residential
How many patients are there on average?
There are 18 beds on each unit which are usually filled very quickly as soon as one opens up.
Does it treat both males and females? If so, is treatment separate or combined?
Both, combined
If applicable: Do they support the gender identities of transgender and nonbinary people?
Yes
How often do you see a medical doctor, psychiatrist, psychologist (therapist), nutritionist, etc?
For inpatient, you see your psychiatrist daily (although on the ITU, I only ever saw my psychiatrist once weekly for rounds with my entire treatment team; PAs checked in with me daily), medical doctor as needed, therapist twice a week (sometimes more, I believe you get 120 minutes with your therapist which can be allotted however you like, and on the ITU it was more common to see your therapist 3-4 times a week for shorter sessions), dietitian twice a week.
For residential, you see each team member about twice per week. Medical doctor can be checked in with as needed.
What is the staff-to-patient ratio?
There were 1-3 BHCs at any given time, rarely 3, too often only 1. For 18 patients, this was not enough. They were very overworked, and this was maybe the most frustrating aspect of my experience there. BHCs help you with pretty much everything–getting a tissue to blow your nose, throwing away your trash, letting you go to the bathroom, and many more menial tasks. When they’re overworked, they have a running to-do list and it’s hard for them to remember everything that needs to get done.
What sort of therapies are used (e.g., DBT, CBT, EMDR, etc.)?
DBT, CBT, and ACT. Big focus on ACT values and DBT communication skills.
Describe the average day:
What were meals like?
3 meals and 3 snacks per day. Meals were 30 minutes and snacks were 20. BHCs and program therapists would supervise and write notes, give time reminders (i.e. “We’re halfway” and “Only a couple minutes left), and redirect table behaviors (inconsistently). Meals would be chosen during menu group once a week, and whatever you marked on your menu would be reviewed and corrected by dietary assistants. Changes could not be made at meals, so if you forgot to mark things like ketchup and mustard, salt and pepper, or other “extras,” you’d be out of luck for that meal. You’re allowed up to 5 write-ins per week, which means that you can opt for foods like sandwiches and wraps even if it’s not an option on the menu.
What sorts of food were available or served?
A decent variety, although there were lots of sandwiches. I remember there being baked potatoes, curries, soups/stews, pasta dishes, quiche, hummus platters. I’m vegetarian, but I think the only meats served to other patients were chicken and seafood. One cup of coffee was given at breakfast if you selected it. Tea was also available; one cup of caffeinated tea at breakfast and one cup of decaf tea at evening snack.
Did they supplement? How did that system work?
Supplement would be given based on percentage of meal plan not completed. I found it to be kind of inconsistent between staff members
What is the policy of not complying with meals?
Level demotion, which means privileges are taken away, most notably electronics and fresh air breaks. It felt very punitive, but they tried very hard to convince me it wasn’t. It ended up working for me, as I relied very heavily on support from my husband via long phone calls in the evenings. If your electronics are withheld, you have access to a landline phone for only 10-15 minutes per day.
Are you able to eat vegetarian?
Yes, but not vegan.
What privileges are allowed?
Electronics in the evenings (7:00-10:00 on the ITU, 6:15-10:15 on the main IP/Res units) and fresh air breaks (about 15 minutes three times per day; smokers can bring cigarettes and/or vapes to use).
Does it work on a level system?
Yes, there are 5 levels. You start out on level 3. If you engage in behaviors, you will be demoted immediately. On level 2, electronics and fresh air breaks are withheld, you are restricted to room-based treatment, and you are isolated from the community. To stay on level 3, you must complete your meal plan (supplementing is okay) and attend all groups. To reach level 4, you must decrease your write-ins to 3x/week and decrease supplementation (I forget how often)–it’s highly individual and based on other factors (like group participation and individual therapy productivity) as well. I never got to level 5, I think insurance cuts most people before they reach it.
How do you earn privileges?
Mainly meal plan completion and group attendance.
What sort of groups do they have?
DBT, CBT, ACT, process group (M/W/F), community group (T/Th), music therapy, art therapy, podcast group, communication skills, family dynamics. A few others. There are no body image or nutrition groups for IP/Res levels of care.
What was your favorite group?
Probably art therapy
What did you like the most?
Fresh air breaks, down time in the evenings, and a very supportive community of patients on the main unit.
What did you like the least?
ERC is a for-profit organization and their primary objective is making money off of you. The ITU was described to me as a more supportive environment with more staff, but this simply was not true. Many patients did not get the medical care they needed. My progress was slowed significantly because of understaffing and negligence even though I was 100% compliant with the program from the day of my admission.
The ITU was a nightmare. It was very tense at all times, with patients attempting elopement and self-harming frequently.
There was a lot of pacing, constantly on the ITU, though this was honestly a problem on all units. I’d never encountered so much pacing at any other program, and it was very triggering and upsetting for pretty much everyone.
Would you recommend this program?
No. If it’s your only option, you can make it work. I would only recommend it if your only alternative is no treatment at all.
What level of activity or exercise was allowed?
None, but again, many patients paced all day and were still able to stay on level 3 with little redirection from staff. Level 5 patients were allowed a short mindful walk accompanied by staff once a day.
What did people do on weekends?
Lots of downtime. There was a lot of downtime every day, but it was made more apparent by the lack of team meetings on weekend, since therapists and dietitians aren’t working. Usually we’d watch a movie or two. I recommend reading.
Do you get to know your weight?
No. Your dietitian will use vague terms to inform you whether your weight is trending in the right direction and to justify meal plan increases.
How fast is the weight gain process?
They won’t tell you. There is a rate that they claim is ideal and “evidence-based.” I think it was 2-3 pounds per week.
What was the average length of stay?
Extremely variable and individualized patient to patient. Biggest factors are weight restoration and meal plan compliance.
What was the average age range?
Adult units had a wide range of ages. At the time I was there, there were more older patients on the west side.
How do visits/phone calls work?
Visitation is Monday, Wednesday, and Friday from 1:00-1:45 on the ITU and 1:30-2:30 on the main units. Which is kind of bullshit because these hours are difficult for most working people to attend. No weekend visitation.
Electronics are available based on program compliance. A landline phone booth is provided to all patients for a maximum of 15 minutes per day.
What is the electronics policy (e.g., cell phones, iPods, Kindles, laptops, tablets)?
Kindles, e-readers, and mp3 players are allowed outside of electronics times (pending team approval, and I’m sure it’s only rudimentary types without much online access).
All other electronics are available during electronics time only (7:00-10:00 on the ITU, 6:15-10:15 on the main units; level 4 patients also get electronics during rest time for one hour in the early afternoon which overlaps with visitation and one fresh air break.
For inpatient/residential: Are you able to go out on passes?
Not at this time due to COVID.
For PHP/IOP: What support do they provide outside of programming hours?
I didn’t do ERC’s PHP or IOP during this treatment stay, but I know that they do provide apartments for an extra fee not paid by insurance. I believe there is financial assistance for those who need it.
What kind of aftercare do they provide? Do they help you set up an outpatient treatment team?
They will help you only if you stay in programming for their recommended stent. If you opt to leave early via signing a 72 hr notice, they will do very little to help you. If you want to transfer to another program, it will be very difficult, and they will slow the process down as much as they can (because ERC is a profit focused treatment center).
If applicable: How is the program responding to COVID? (Less patients, virtual programming, no visitors, masks, social distancing, etc)
Masks are required and there are no outings.
I’m happy to answer any questions to anyone considering ERC Denver. I relied heavily on this website before admission, and will gladly pay it forward
Hi there!
Wondering if you would be willing to tell me about how this may have compared to other treatment centers (if you’ve been to them)? Were there a lot of people who had been to many treatment centers previously? Happy to talk offline if you don’t feel comfortable!
Hi! I’m so sorry I didn’t see this sooner. If you still have questions I am happy to answer them. I’ve been to many centers in the past, and the vast majority of the other patients there had also been in treatment previously (often ERC returning patients; some people call it a “revolving door” treatment center… which is not a good thing). My stay at Willow in May helped me gain weight from a dangerously low point that I didn’t think I would be able to come back from, so in that sense, it was very helpful. My biggest issue with ERC was the program size. There’s not as much support as they advertise. They are very profit-driven since being purchased by venture capital firm a few years ago. I would recommend looking for a smaller program where you will get more individual attention and care.
Hi Anon! I have some specific questions as I am considering ERC Denver…would you be willing to discuss with me? I will add my email if you say that’s okay. I’m just very torn and could use someone to talk to directly…
Hi! I’m sorry I didn’t see this sooner. If you’re still wanting to talk, I am happy to answer any questions you may have. If you want to add your email, that might be more conducive to a more in-depth conversation.
Hi, do you know if it’s still no visitors? And are all levels allowed access to the landline phone? Also, are you allowed to bring blankets, skincare, makeup, shampoo/conditioner?
Thank you
Hi M!
Visitation is allowed. It was Monday, Wednesday, and Friday at like 1 or 2 o’clock when I was there in May. Honestly I hope they’ve changed visiting hours by now because they were inconvenient for most people. Weekends make way more sense IMO.
All levels have access to a landline phone, but it is very limited if you’re on the lowest level, like 10-15 minutes a day.
You can bring one blanket, but it has to stay in your room.
You can bring any toiletries you need. If they contain alcohol (like mouthwash or nail polish remover) or if they are in glass containers, they’ll be separate from the rest of your bathroom items and you’ll have to ask someone to unlock the cabinet they’re kept in. But everyone has stuff like that and staff won’t mind.
Does anyone have/want to give a (recent) full review on ERC denver adult? I might be admitting to their ip/res soon and want full clarity on how the facility is. I’m very familiar with ERC programs in general but would like to know more about the specifics of this location
Do you have the option to go to ERC Dallas instead of ERC Denver right now? If so I’d highly recommend you go to the Dallas location and avoid Denver.
Yes, it’s possible.
Why do you say that? Are other locations better?
Yes please, why do you say that right now?
Hi Rachel! Could you provide more information? Thank you!
Yes I can, sorry everyone. I was hoping others might help answer so it would be directly from the people affected. But —- given the time sensitivity in choosing treatment —- a lot of what I know I do have permission to share, so I’ll go ahead and do it! I need to finish writing it out, which I am working on doing right now.
Hi all!
I’m just here to let all people know: ERC Denver is about to be shut down for breaking mental health law and abusing both adolescent and adult patients.
I am a former child program attendee/ patient, but I am an adult now. I have been doing work with the press, government (BHA), and public for years to advocate for ED patient rights. ERC Denver has been breaking copious amounts of mental health law for years, and there was a new law passed (SB24-117) in 2024 due to those efforts to try to force them to comply with patient rights. The law goes into effect January 1st, 2026. The new law does not address everything that they are doing— and I have written proof in my records— thus, I have been working with/ informing the government about what the actual extent of maltreatment is at this facility.
Real help exists, but not here. You have rights— please please know what they are before you or a loved one enters any form of treatment so that you know when things are not legal or should be reported to the BHA.
Sending love to all those in need, and I highly recommend researching facilities fully before attendance. SB24-117 can be accessed for free to the public upon Google search.
any insight on how this law would affect treatment at ACUTE?
Hi! Is SB24-117 a law that will affect treatment centers in every state? Or only Colorado? Because ive definitely been to MH treatment centers in other states that had abusive practices
It’s a Colorado state law so only Colorado. However, sometimes when one states make a law others will make a similar one, but that process takes time
Thanks! Is there anything I can do to help advocate for this happening in my state?
I would suggest writing to your representatives or calling them about it
Does every state have their own BHA?
I am thrilled to hear this. How can we help? If we have stories of malpractice, where can we send them? How can we submit our own requests to the BHA?
Hi! I haven’t been able to find any public information on the possibility of them being shut down. Personally, I haven’t been able to find a facility that would tube me yet (I’ve had facial trauma.) and ACUTE then ERC was going to be my only option because they could place a tube. Are they in the process of being shut down currently, because as far as I know they are still accepting patients. I am nonbinary, and I was truly relying on Denver over Dallas due to that fact. I’ve been to treatment facilities in Oklahoma and Missouri and I am terrified of Texas. If this is true then my options just got a lot smaller or non existent.
Do you have any more updates that you could share with this situation? Thank you!
There’s absolutely 0 evidence or indication of them shutting down from any reliable source. Its wishful thinking of those traumatized. I get it but people should stop spreading it around.
I was there in August and left only 16 days later. I was denied a simple accommodation resulting in me needing leave for my safety. I got the hard copy of my chart and there are all kinds of errors including documenting another patient’s behavior in my chart. There is a strong possibility I was treated using someone else’s lab results which led to a medication change that could have been detrimental. I made complaints with patient advocate and the Colorado Behavioral Health.
As far as I know, they are open with no plans to close.
This place doesn’t care about you at all. Also if you’re on a certification don’t expect to receive any care, since you’re court ordered to be there they get paid just because you’re forced to be in the building. I’d hardly call this a treatment center- it’s a miserable hallway where we do absolutely nothing at all. They only care about your weight. Especially for those on certifications, they will dehumanize you beyond no end and treat you like a criminal/prisoner
Does anyone have an updated packing list for ERC Denver ?
i overheard that ERC Denver will have to start accommodating dietary preferences per Colorado law but i’m not sure how accurate that is or when it will be put in place. does anyone have any input?
Yes. The current law (SB24-117) stipulates that they have to follow patients dietary restrictions starting January 1st, 2026. Please, please, look up the law to know your rights, do NOT attend ERC if at all avoidable, and please know that they are breaking more laws than are addressed in the new law. I’ve been working with the BHA, and they’re soon to be shut down due to breaking mental health law. I started the me too movement about ERC in 2021, and I promise you real help exists but not at ERC; lifelong trauma labelled as help is not help.
And acute too. ACUTE is just as abusive.
Do not attend this program the worst experience of care I have had. Watch staff play manipulation games with patients, saw other patients self harm and staff ignore it and so much more. Completely dehumanizing! Do not send any of your loved ones here please!
I am supposed to go Tuesday…what happened?
I’m admitting on Monday ! And terrified after reading all the feedback
Good luck. I ended up not going.
Yeah I’m 99% not likely going after all utilizing other options to the best of my ability
Hi folks! It looks like the best options for my situation will be ACUTE & ERC in Denver. I’m hoping to connect with anyone who has been there within the past year. If you have, could you please check out my list of questions below? Thank you!!!
• When were you there?
• What level(s) of care did you do (e.g., inpatient, residential, PHP, IOP)?
• What was your favorite group?
• What did you like the most?
• What did you like the least?
• Are patients at different inpatient levels (ITU, inpatient, residential) kept on separate units, or mixed together?
• Do they support the gender identities of nonbinary people?
• What is the rooming/bathroom/shower situations like for nonbinary identities?
• What is the staff-to-patient ratio?
• Are they able to do 1:1?
• What sort of therapies are used (e.g., DBT, CBT, EMDR, etc.)?
• Is TBT-S for harm reduction/SEED treatment used or available?
• What’s an average weekday:
• What are the weekends like?
• When do we get access to our bed/rooms
• Are there places to sit for some privacy? Like, if you need to do school work, or want to be alone?
• What is holiday programming like (if you were there during any holidays)
• Meal Schedule?
• What sorts of food were available or served? Are you able to have preferences?
• What is to be expected if someone is experiencing active self-destructive behaviors like self-harm or other intentional SI/SH behaviors?
• What is the policy of not being able to finish food?
• Are you able to not eat certain meats?
• What privileges are allowed or need to be earned?
• Is there a level system?
• How do you earn privileges?
• What sort of groups do they have?
• What level of activity or exercise was allowed?
• Were there outings or passes that you could go on alone or with others?
• Do they give you your weight depending on your situation?
• What was the average length of stay if you completed the whole program through PHP?
• What is the maximum stay you’ve noticed if you complete the whole program through PHP?
• What was the average age range?
• What is the electronics policy for school/work?
• What items are not allowed? Specifically, what types of the following are allowed- hair spray, dry shampoo, floating head electric razor, deodorant, perfume, mouthwash, makeup brushes, mascaras/eyeliners?
• Policy on clothes & how strict they were?
• Do they allow jewelry? If so, what kinds?
• What types of decorations or keepsakes can you bring? For specifically, crystals, picture hanging things?
• Policy on notebooks and art supplies?
• What is the maximum stuffed animal policy?
• What types of vapes are allowed? Nicotine, anxiety/herbs vapes, medical cannabis?
*TW: involuntary treatment*
If you discontinue your insurance while on a cert do they have to drop it to let you go?
I’m really desperate but can someone please help me. I’ve been in Colorado 80 days now between Acute and ERC Denver. my STC just started 10 days ago and I can’t do another 70 I just can’t. I’ve been traumatized beyond belief and I’ve honestly lost all will to go on. Food has become punitive and punishment. I haven’t been outside in 80 days and I just don’t even know how much longer I can do this. Any advice on how to get them to drop the cert to let me go to a residential facility that doesn’t resemble and treat you like a locked prison
I am so, so sorry. I had the same thing happen and it was so traumatizing. The system is so unethical and inhumane. If you’d like to talk, I will share my email. I don’t have advice but I can hear you <3
Hi, yes, if that’s okay, I’d like to talk
Does anyone have a recent reviews or updates on their adult inpatient/residential? I’m specifically curious about if you feel crowded there, what types of groups they currently run, what their current policies are regarding NG tubes and room based treatment. Also I know you’re allowed to have your phone 24/7, but are you able to have a charger for it too? Are you able to have headphones?
I’m also happy to connect individually to discuss more specifics! Thanks!
Email me sarahspammiez@gmail.com i will try to answer any questions you have
*trigger warning: involuntary treatment*
Has anyone ever won in court against them for a short term cert? Is it even worth it to go to court or will it just make them less likely to ever even drop it **
**admin note: this is a recovery oriented post — OP wants to go to an ERC location closer to home. recovery-oriented replies only please.
I saw a few people go to court and challenge the order, and none of them ever won. I think the physicians you are working against are credible and the judges don’t seem to be swayed. Maybe it’s happened but it just seemed traumatizing for people because sometimes you’re handcuffed and transported in a locked van and it seemed really awful.
Has anyone ever maybe seen it happen where the court will drop the cert or come to a deal with the individual stating that it can be dropped if the individual transfers to the exact same Erc program but in Plano or if they transfer to Monte Nido Houston Res who is currently accepting them at their current status? Meaning I don’t want it to be dropped so I can go home, I want to still be in treatment but somewhere else
This was several years ago but I saw ERC Denver drop certs to allow transfer to other programs.
It’s a liability thing…unless you have a REALLY compelling argument, the judges will always side with the physicians, who went to medical school and residency for 8+ years and are “experts” in the field. Not saying I agree (I was certed too), just the reality unfortunately…
What would be considered a really compelling argument?
my entire family lives so close to Monte Nido Houston or even erc plano
also I have a history of male trauma and erc has male staff whereas Monte Nido doesn’t
I think they tend to not want to let you leave the state, because if you do they no longer can ensure you actually go to a program. This is why they keep people in Denver.
we love getting trapped in Denver
admitting to IP in a few weeks, is there any recent reviews? Getting nervous about the severity of rules/structure compared to other programs. I’ve been to erc res in WA, Alsana, and the Emily program so I’m just curious how it compares.
*TW: involuntary holds, AMA discharge*
Will they drop 72 hr m1 holds from acute? Furthermore can you discharge ama
Anyone at ERC Denver inpatient know if there are any open beds in the adult inpatient unit bc of discharges potentially due to the holiday weekend? I’ve been on the waiting list forever it seems like
hi, i have a question: i need to go to IP and i’m wondering if anyone knows if erc can work with a gluten-free diet, specifically celiac disease. based on my experiences at other treatments centers around the country, it feels like erc would be the most capable of handling dietary restrictions. so far i’ve been hospitalized twice since being diagnosed and i’m really worried that it wouldn’t be taken seriously. thanks in advance if anyone has any answers/advice!
Center for Change is a Gluten Safe Spot certified facility, I’d recommend looking into them over ERC (for many reasons) – https://centerforchange.com/treatment/types-of-therapy/nutrition-therapy/
Hi kay! i also have celiac disease and was in ERC denver from jan-may of this year. They are pretty good about gluten free, i only had a few instances where they accidentally sent up some gluten product instead of the gf version but it was super easy to correct as it was quite obvious it was wrong. i never felt like i had a reaction when i was there, and i actually had a dietitian who also had celiac so that was nice. they have a dedicated kitchen area for the gluten free stuff. definitely less snack variety for gluten free but it wasn’t awful
Anyone know what the waitlist is like? Do they prioritize patients [who are transferring from other programs] first?
Are you able to leave the inpatient program AMA if you feel it is not working for you or will they cert you since it’s Colorado
This is hard to answer, since it is really dependent on each individual’s situation and current presentation of ED. If you are asking if they COULD cert you if want to leave AMA, then yes. But most inpatient programs in the country have a way to do that, Colorado’s process is just easier (the way the government’s regulation is written). But as far as if they WILL cert YOU if you try to leave AMA, no one here can answer that for you. Plenty of people leave AMA with no problems, and not just for reasons related to it not working for them – things like they have to get back to work or to school, or their kids can’t stay with their grandparents any longer, or they lose insurance coverage, or a family member passes, or they can no longer afford the copays, or they just wanted a short term stay, etc etc. Not everyone will announce that they are leaving AMA, so it is more common than most think. But if you want to leave AMA and they think you will be a danger to yourself, or are too medically unstable, or are too symptomatic, or even that they could be sued for malpractice if they discharged you this early, sure they might certify you.
I guess I was just wondering at willow inpatient are they as quick to cert as Denver Acute
Ah gotcha! Nope they are definitely not.
*TW: involuntary treatment*
Thinking about coming here. Can they hold/cert you in inpatient if you’re there voluntarily
yes
Hi! I’m looking into ERC Denver and have some specific questions if anyone can answer! For context, I’ve done treatment several times before at two places in my state (have done all levels). I’m wanting to go out of state this time to try a new program hoping it will stick better. The thing is, I have spent enough time in treatment settings that I have a pretty good handle on all the skills and such. Mostly I want to go back to treatment for support getting back to my goal weight and establishing regular eating patterns…so I’m not looking for like a 3-6month stay of going through all the levels. Here are my questions:
How easy/hard is it to sign yourself out AMA? Is it different on ITU vs IP vs Res? What will they do if you are medically stable but they want you to stay longer?
Do adults get their phones at all times in ITU, IP, and/or Res? If not, what is the phone policy? Also, are you allowed other electronics (thinking laptop and kindle here) and are you allowed those at all times as an adult?
Do they have any single rooms? This isn’t a make or break for me I’ve just had some shitty treatment roommates in the past that gives me a lot of anxiety living with someone else.
Finally, am I allowed to bring markers and a few coloring books? Coloring is one of the more therapeutic distractions for me so not having access to that would be difficult for me. I also really love doing art in general so if you could let me know if watercolors (or any paints), pencils, glue sticks, sharpies, clay, etc. are allowed that would be great! Or any other distraction suggestions (my go to is coloring and also sudoku and crosswords and word searches if needed).
I’m also open to any/all info you might think is helpful for my situation and happy to provide people with my email address if that’s easier! Thanks!
How easy/hard is it to sign yourself out AMA? Is it different on ITU vs IP vs Res? What will they do if you are medically stable but they want you to stay longer?
-I was in residential October 2024. I technically left AMA. I only wanted to stay one month and had a very specific goal to get medically stable enough that a particular PHP would accept me. I was honest with my team about this from the beginning. They still recommended I stay eight weeks. I told them no. They let me leave AMA because I was not a danger to myself or others (I did have to do a safety assessment prior to going) and because I was medically stabilized.
Do adults get their phones at all times in ITU, IP, and/or Res? If not, what is the phone policy? Also, are you allowed other electronics (thinking laptop and kindle here) and are you allowed those at all times as an adult?
-You can have your phone at all times, they just ask you leave your phone out of the dining room during meals and snacks. Per Colorado law, they cannot take your phone. They’re also pretty lax with airpods or wireless headphones and let you have them on you all the time. Also, I was able to keep my iPad in my room without staff taking it. I just “checked it out” during the designated electronics time and never gave it back.
Do they have any single rooms? This isn’t a make or break for me I’ve just had some shitty treatment roommates in the past that gives me a lot of anxiety living with someone else.
-I think there was one single bedroom. Maybe there was a second as well? Idk why some people got single room and others got double rooms.
Finally, am I allowed to bring markers and a few coloring books? Coloring is one of the more therapeutic distractions for me so not having access to that would be difficult for me. I also really love doing art in general so if you could let me know if watercolors (or any paints), pencils, glue sticks, sharpies, clay, etc. are allowed that would be great! Or any other distraction suggestions (my go to is coloring and also sudoku and crosswords and word searches if needed).
-Yes! I just think you have to “check out” your art material and use it while supervised. Sudoku, crossword, word search, coloring books can be kept on your person. I just think the gel pens, watercolors, glue sticks, sharpies, clay have to be “checked out”.
I just found out I am probably being admitted to ERC IP and then will step down to Res here soon. I’ve been to Denver many times and Washington twice but each time has been a totally different experience. Sometimes I felt like I got so much out of the program, and other times I didn’t have the best treatment team and staffing wasn’t great so the overall experience was not good at all. I haven’t been back to Denver in several years. Would anyone who has been there recently be able to speak to any of the more recent things? Has staffing improved at all? The admissions counselor said that they are utilizing ITU less frequently – is that the case? Are there still heavy COVID restrictions/protocols in place? The last time I was there were were able to have our phones with us at all times and overnight, is that still the case for IP/Res? Washington you were not allowed to have any knitting/crochet, diamond art or putty (that was mainly due to rules that ERCWA admin specifically had implemented for safety) – are we able to have those things in Denver?? I know this doesn’t follow the typical review format, but since I have been there before I feel like I have an ok idea of what the overall program is like. Any guidance anyone is able to provide for what things are currently like would be SO helpful as I am really anxious having to go back…
Sorry, not familiar with this location but is the ITU still different from inpatient, or is it combined? I read a review from a year ago saying the ITU is between ACUTE and inpatient, but wasn’t sure if that is still the case?
Is the ITU quick to cert/hold if you don’t feel the program is working for you and you try to leave AMA?
Can Someone please post a review that has been to ERC Denver recently or is still at ERC? I have to step down to inpatient from Acute and would love to know what to expect from ERC. I am open to hearing about other places that come to mind.
Currently at ACUTE too- if you don’t mind answering, did you reach out to ERC Denver or did you wait for the social worker to do it? Mine never comes around
That’s great. We stand the chance of seeing each other at ERC!!! Last week my service plan indicated that I had roughly 2-3 weeks left at Acute and they recommended that I step down to inpatient at ERC. I have seen my social worker a few times already. My SW is supposed to set up an intake call for me. Also, I messaged my SW this morning asking to see her so that I can ensure that things are moving in the right direction. It seems that she is out of town and has someone covering for her.
I hope that helps.
Did they give you a timeline for discharge? If you don’t mind me asking, what level of care did they recommend for you?
Although I don’t want to go to an inpatient program I know that I need to because I need as much PT as possible.
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Hey if if is helpful for you guys – I’ve been to ERC several times and would be happy to answer any questions if you want!! I’m also being admitted to Denver IP first before stepping down to Residential, so we might end up being there around the same time
Hey!
Thank you. When was the last time that you were there?
Is it possible to be dairy free there? I am lactose intolerant.
Do they do physical therapy there? Can you walk after meals or throughout the day?
How long do they normally keep you in IP before the step down to residential? Or is it based on the individual circumstance?
Do you know if it is possible to step down from IP to a virtual program?
Is there a wait list? It will be about 2 weeks, give or take, that I will be there. Are you waiting that long to admit!?
I think that is it! Please feel free to add anything that you think I should know before I get there.
Thank you for your help!
All the best in your recovery journey.
Hey 🙂 The last time I was at ERC was Washington fall 2024, but the most recent time at the Denver location was in 2020! As far as dairy free, I think they are very respectful/aware of it if is an allergy/Intolerance – the only time I have seen some pushback from dietitians is if it just a preference thing, but are usually willing to work with you as long as it isn’t something that is related to your ED! Hope that makes sense! They offer alternative milks, and I believe there are adjustments that can be made with your dietician when you are filling out menus!
For PT, it isn’t something that is built into the program and as far as I know they don’t have PT/OT on staff. They are extremely strict with any sort of movement, and so any sort of “exercise” (even if its not, and it is for actual PT) more than likely they won’t include it while you are in Inpatient/Residential – it’s just not structured into the program and movement is very restricted across the board unfortunately.
Length of stay is extremely varied, it depends on your overall progress, your treatment team and honestly insurance too. Most people I have seen have only stayed at IP level of care for 2-4 weeks and are able to step down to residential as long as you are meeting your goals, are medically stable and your team determines you are ready for reduced frequency of meeting with your team. IP and Res on on the exact same unit, the only difference is how often you are meeting with the MD. They typically transition you to Res once you are medically and psychiatrically stable, and then Residential can be anywhere around 4-6 weeks, but I have seen longer and shorter stays!
I wouldn’t be able to specifically say if you would be able to go straight from Inpatient to virtual – a huge part in that is your team making that call. They are usually very encouraging of you going through the full continuum of care (IP,Res,PHP and then IOP/Virtual) but it varies widely. I know from personal experience for both myself and friends I have been in treatment with, I rushed myself to get back to virtual/outpatient care before I was ready because I wanted to get out of treatment as fast as I can. Everyone is different and some just need a short stay in treatment and they are able to do really well – but for me, the rushing just to get out of there ended in me having to come back. That doesn’t happen with everyone though – I would just encourage you to really work with your team and try to make the best decision based an all the factors of your situation. Treatment sucks, but it has been helpful for me to slow down and try to get out of it what I can (so I don’t have to come back later lol!)
Biggest suggestion (if you’re able to) is to bring some activities (cards, art supplies, books (just double check with admissions on specific things – there are certain things you can’t have for safety or triggers!), and maybe some pictures or letters from home (of pets, friends, family or even pictures of your home/school/whatever you are fighting for or working towards. It seems simple, but when you have hard days in treatment, having a little reminder of why you are trying to heal helps more than you realize! If you forget anything from home or you want to order activities, they will let you order from amazon! They will usually watch you open packages just for safety, but amazon came in clutch when I ran out of toiletries or wanted to order a coloring book!! They also let you have access to your phone a lot more than they used to which is a lifesaver for staying connected to home. I would also encourage you to lean on other patients and don’t be afraid to ask questions (but obviously being mindful of triggering etc stuff 🙂 ), point being your fellow patients will carry you when things can get hard. You will find yourself laughing a lot and having other people who are going through it with you makes all the difference. I know with any group there can be some potential drama, but the overwhelming experience i’ve had is that people are super supportive, kind, inspiring and became close friends! You’ll find your people! so don’t feel anxious about feeling isolated!!
Wow, sorry – this ended up way longer than I intended lol, point being – you’re not alone and I promise ERC isn’t completely terrifying!!
Right now, the admissions people said that there are beds available – but that always changes quickly with discharges/admits so it will probably change day to day! I am probably admitting the end of this week or next week!
Hi,
Sorry it took me so long to respond, I just saw this. My team is heavily recommending I step down to inpatient at ERC Denver as well, so yes we probably will see each other there! My last service plan said 4-5 weeks, and my social worker finally signed up to see me for the first time today so hopefully she’s coming to start discharge planning!
Hi,
No worries! I hope that you were able to get some answers if you met with your social worker. Mine is supposed to come and see me today, first thing. Yesterday, when I received my updated service plan it indicated that my anticipated discharge date would be one to two weeks from now. I have already been here for a month so I want to move forward. I just need my body to cooperate.
UPDATE: I have my intake call tomorrow morning. The SW covering mine went ahead and set that up. She is going to make sure that she sends them the most up to date records for their review.
Were you able to get any answers? Meaning how long after your intake call do you get to know a discharge date?
Please provide feedback on what your are allowed or not allowed to bring. I was told absolutely no razors, even electric, even though I was originally told otherwise. And no art supplies. Is this true? How is laundry done? I am an adult (almost 51) and very worried about this whole scenario. I have been to ERC before, but I am worried I am making a huge mistake. Please respond asap.
There may be confusion due to different rules for inpatient versus residential, maybe that’s where the different answers are coming from? Do you know whether you will be admitting to inpatient or to residential? For electric razors, they are definitely allowed in residential. They are kept locked with your sharps and you just check them out during “spa”/shower time when getting ready for the day, and then return them after you are done getting ready for the day for them to be locked back up. I think maybe right after admission you can’t use them, you just need to be cleared as able to use them safely?
You can do laundry whenever there is downtime, you just need a BHC to open the laundry room for you. They have detergent and dryer sheets there.
From my experience, specific rules about art supplies can change, and some staff might be more lax with rules than others, but generally you can bring art supplies you just can’t bring them back to your room with you, you have to use them in the common area. They keep them at the BHC desk in the common area and you check them in/out. If you have things you need to cut you’ll probably need to do that at the desk. But basically my opinion is to definitely bring them with you, even admissions people tell you otherwise. If their rules are currently stricter, your therapist/psychiatrist can get you an exception.
Last I heard, you can have your phone 24/7, just not during groups/meals.
I am admitting to inpatient. The list for IP/Res says no electric razors.
Oh that list definitely is off! Any packing list that combines rules for IP and Res into one list, by definition can’t possibly be accurate. Bring one anyway. If nothing else, you can keep it with your luggage, but from my experience it’ll suck more to arrive without one only for it to turn out you CAN have one, than to arrive without one and for it to turn out you can’t have one until you step down to res. You can always order one of Amazon or have someone mail you one, but it’s a pain.
(I am late 30’s, so I understand how our personal experience of rules can be deeply different the farther you are from high school/college age. <3 It feels much more like a violation or a step backwards when you are a couple decades out from being stuck under the rules of others, versus a couple years out, especially when these rules are to protect you from things you don’t have trouble with. I have yet to discover a way to do a higher level of care without having to be temporarily bound by rules that take away hard earned independence. My thinking was/is that I don’t want to wait to recover until it is invented, treatment lasts a couple months of my life, I could be a decade out of treatment before I could find a treatment center where I felt seen by all its rules. We each have a different balance of compromise we can make regarding rights that are taken away in order to get treatment, but if we don’t make at least some painful compromises now re: treatment, that’ll be a decade longer of letting our eating disorder win.)
This is from the list for IP/Res
NOT ALLOWED
• Weapons of any kind
• Federally illicit substances of any kind (including products containing THC), prescription medications for which you do not
have a prescription, or the prescriptions not currently relevant to your care
• Alcohol (including mouthwash, nail polish remover, personal hand sanitizer)
• Outside food/beverages (including candy and gum), sweeteners, food additives/spices, water flavoring packets
• Perfume, body spray, essential oils
• Acrylic and press-on nails, tweezers, nail clippers and files
• Hair dye, color deposing shampoo/conditioner, Nair, and bobby pins (hair clips and scrunchies are allowed)
• Aerosols (hairspray, dry shampoo, etc.)
• Acrylic paints
• Pens (only “bendy” pens allowed on IP/RES)
• Metal putty containers (plastic ones can be provided at admission)
• Crafting materials that contain needles, including diamond art
• Yarn, ribbon, and any crochet/kniƫtng supplies
• Magazines/books/apps that focus on diet or other treatment-inappropriate content
• Hangers
• Live plants
• Non-mesh bags (a mesh bag/backpack will be provided at admission)
• Spiral-bound notebooks, binders, or folders with metal brads, pencil sharpeners
• Glass containers, including those used for makeup, nail polish, or other hygiene items
• Disposable and electric razors (including eyebrow or dermaplaning razors), scissors of any kind
• Mirrors (including makeup compacts with mirrors)
• Exercise/sports equipment
• Water bottles of any kind
o ONLY patients at Pathlight Mood & Anxiety Center are allowed a water botle; it must be a clear, plastic, reusable
They don’t allow diamond art?
Would someone please let me know if they will help with fmla and short term disability paperwork? Do they ever allow electric razors? Why will they not allow art supplies? Are they at all helpful to adults over age 40?
Hi, I was going to post this on the php/iop page for ERC Denver but it doesn’t look like there’s been much activity there in a while and I wonder if I’d have better luck on here – does anyone have a review of php please? (or could link me to a comment with one?)
For personal reasons if I want to do their php I have to start as soon as possible so just trying to get some last minute info on program dynamics before committing. I’d really appreciate answers to any of the following questions :).
– How many patients are in the program? Is everyone together or is it split up into sections for meals or groups?
– How is the patient atmosphere?
– How often do you see your therapist/dietician/psychiatrist etc?
– Are the php psychiatrists and primary therapists the same as res/ip (do patients keep their team across all levels of care)?
– Do you have to make your own evening/hs snack or do they provide you one to take with you and have later?
– Are many other patients on maintenance meal plans?
– Do you have to stay at the table for the full length of every meal/snack or can you leave if you’ve completed?
– What sorts of groups are offered?
– Is there any downtime?
– How is the housing (is it clean? how many people?)
– Do patients plate their own meals/snacks?
– Are there restaurant outings/innings? If so, are all patients required to participate?
– Are there opportunities to do more individualized work on personal goals with food? (also compared to ip/res)
Thank you!
Is ERC a voluntary program only? Do they honor medical guardianships? If the patient wants to leave AMA, can they?
I can only speak for the adult units. I admitted to their residential unit voluntarily and could leave AMA. However, there were other patients there involuntarily. I do not know if they could’ve left AMA.
I am potentially going into the Denver Adolescent Residential program soon and I had some questions for anyone who has been to the Juniper location recently?
What are meals like? (Are they chosen by parents/dietitian, do you plate the meals or does staff? What kinds of foods are served?) Do you get a say in what you eat?
What is the policy on tubing?
Are there any cooking groups for adolescents?
Do they do outings in residential?
What kinds of groups are offered?
Hi everyone! I will be hopefully admitting ITU/IP in the next few weeks. Just curious about the current climate, etc. Does anyone know the current waitlist? I am currently in a ED stabilization unit in CA which I am ok here until a spot opens up. Just sent over my insurance information and will most likely be doing my intake assessment mid-late next week. Would love an idea on waitlist times and how things are currently going over there. Thank yall so much in advance!
PS: have had extensive treatment at ERC Plano/Dallas so not 100% new to ERC, but have never been a patient at Denver (although I did used to work on the child/adolescent side).
Does anyone know current wait times for Adult Inpatient?
Unethical treatment was given here. Patients were harassing other patients – to the point that friends (non-patients) of patients were reaching out to the patients there and sending hate texts. Staff did nothing. They actually punished the one being harassed. Very unethical and traumatizing. Lack of communication from staff. I cannot recommend this place.
Full Review ERC Juniper
February 2023 – April 2023
Inpatient then residential then PHP
Yes
Anywhere from 15-25 capacity was around 35
All
Yes, very inclusive
Medical doctor as needed, psychiatrist every day inpatient than weekly in residential, therapist once a week, nutritionist once a week, nurse as needed.
There was always a plethora of BHCs on the floor, groups is usually around 1:8
The program is FBT but patients primarily go to DBT, CBT, ACT, and process groups. There is also art therapy and yoga. In PHP there is also relapse prevention group.
Describe the average day:
There was three different dishes served at Lunch/Dinner, your parents pick for you. Snacks are also picked by your parents. Breakfast is a combination of different foods, also chosen by your parents.
Breakfast: eggs (scrambled or boiled), various breakfast breads (french toast, pancakes, breakfast PB tortilla, croissants, ect), various cereals always with walnuts on top, yogurt, ect.
Lunch and Dinner rotated on a three week basis but there was always three different options so your parents could increase your variety. Typical hospital food dishes for the most part, nothing too extravagant.
Snacks depend on your meal plan but some of them include, Apple & PB, Banana & PB, trail mix, Chocolate covered almonds, Yogurt Covered Pretzels, PB/Nutella wraps, graham crackers with PB/Nutella, BOOST milkshakes, Zucchini Bread, mixed nuts, various juices, yogurt, granola, custard, pita chips and hummus, ect.
They did supplement, they used Boost (Vanilla or Chocolate). They had each meal/snack in the computer and then would supplement you for what percentage you did not complete.
You supplement. If you don’t finish your supplement they will put you on SIT protocol where you literally sit with the supplement till you drink it (no school time, groups, free time, ect). Eventually if needed they will tube you.
Vegetarian yes, Vegan no.
Not much, at phase 3 you can get fresh air and movie time. Phase 4 gets additional movie time but pretty much no one makes it to phase 4. Phase 2+ gets more school time, but that’s pretty much it.
Yes, there are 4 levels/phases. Everyone starts level 1, and once you are completing either with food or boost you move to level 2. You get to level three once your completing and only using boost once a day. You can apply to reach level 4 once you are completing without boost and are extremely recovery focused. Most people make it to level 2 or 3 before discharge.
Completing
CBT, DBT, ACT, Process, Yoga (once a week), and expressive art (once a week).
Expressive art
Yes, technically.
The other patients and some of the staff members, pretty much everyone on night shift was cool.
Patients have no say in their menu and very little say food preference wise. They also kind of pit patients and their parents against each other. They tell your parents everything negative you say about the center is your eating disorder speaking, and they blame parents for the patients need for treatment (“your parents couldn’t care for you and that’s why you’re here”)
No.
Absolutely not! You get boosted for any activity or exercise or standing for too long.
Weekends we got an extra 1.5 hours of movie time, there was less groups, and there was visiting time.
No
I believe its around 2-3lbs per week but it can vary.
They say 6-8 weeks but that’s pretty much only if you immediately are completing. No one leaves on the tube, so if you are 4 months in and still on the tube don’t expect to get out till the tube is out.
Anywhere from 11-17 it really ranged pretty evenly.
You get one 15 minute phone call per day, you can do a 20 minute virtual visit on weekends if you don’t have any in person visitors.
No electronics. You can bring a MP3 player with music though.
Once you are in residential, yes. If you are phase 3 or on good behavior they will take you to an exposure meal outing once a week, typically only towards the end of your stay. Once your phase 3 you can also go off unit for about 1.5 hours with your family but you have to be back in time or they won’t let you leave again.
They teach your families how to feed/care for you.
They will strongly push their PHP, and they give you a level system for home when you leave.
Not sure.
If you are looking at treatment options I would encourage you to checkout Center For Discovery or Clementine before ERC. Way less intense, but if inpatient is what you need then ERC is good for a continuum of care.
Do your parents pick what you are eating the entire time you are there residential through PHP? Or just in PHP?
your parents pick for you in both residential and php.
Hi, does anyone have an explanation on the different buildings and what units are in each of them. I know reviews vary based on what building people were in, and i want to make sure I’m looking at the right reviews
thanks
Can you smoke at all ERC Denver Colorado residential facilities?
yes
Thanks! Do they allow cigarette delivery and Amazon. I am being transfered from Acute. I did not know I was going there so I am not prepared with clothes, cigarettes, toiletries etc.
I have so much empathy for you. I too, came from ACUTE with virtually nothing because it wasn’t what I had planned.
Yes, you can buy things on Amazon. I’m not sure if you’re supposed to get permission but nobody ever did. They search your packages but don’t seem to mind if you shop.
I don’t know how people got cigarettes, I’m sorry! I think maybe Doordash kind of thing? There was always a relatively high number of people who smoked and I think they helped each other out when they needed to. Rest assured you’ll have someone help you.
I wish you so much luck! If you are stuck in a bad situation, please let me know and I’ll try to help.
Thank you so much! How long ago were you at Acute? This is my second time here and I have been here for a month… How often do they let us smoke? If you can’t finish your meal do they let you supplement? How was your experience at ERC? I am nervous going from being spoiled to residential.
Hi Alison!
I’m about to be transferred from Acute to the ITU and was wondering how your experience was. If you’re willing to share, please email me at lavanya24narayanan@gmail.com.
Thanks!
admitting to willow inpatient this week. I’m wondering if anyone has any updated information. What’s the food like? Visitation? Should I be scared? Any info is helpful
Hi M!
I’m admitting day-after-tomorrow to potentially either the ITU or IP and would love to know who things are going with you — any information you have is helpful as I move towards admission! Little anxious — you can email me at lavanya24narayanan@gmail.com
Can someone offer to send me recent adult menus and snack lists; also how does meal and snack go when you first get there
Hi!
I have been looking into going to ERC in Denver. When reading the reviews I am getting very mixed signals. My providers have recommended ERC and say all good things. I want more insight. I also am worried because I am a Type 1 Diabetic. Has anyone had an experience at ERC as a T1D and was it beneficial?
Do you know which level/s of care you would do? If you aren’t local, there is inpatient, residential, and PHP w/ supported living. One thing to know when looking through inpatient reviews for ERC Denver is that ERC Denver has two types of adult inpatient units, one is the intensive treatment unit (ITU) and one is regular/traditional inpatient treatment. The ITU is where people who are “treatment resistant” are usually treated, where involuntary patients usually are held, and where people who are too psychiatrically or medically unstable to be on the traditional IP unit may start. The ITU is much more triggering, often traumatic, and not exactly conducive to recovery unless you can really keep your head down, eyes on your own plate, and not get caught up in drama or competition until you get to the regular IP unit. Most of the really bad reviews of the adult program on this page are about it, but the vast majority of people never have to go there!
If you have flexibility in where you go, the most acclaimed programs in the country for treating people with T1D are Center for Change, Laureate, and Melrose Center.
Does anyone know the current wait time for Denver IP?
I called yesterday to ask- Denver is currently at capacity and on a temporary hold for new admits
Who did you ask? I can only ever talk to my contact person they assigned for admissions but she has not responded in a week.
I called the general admissions line! Anyone there can give you wait list times
recent review please/any recent changes?
Can someone take me through what admit day looks like for res here? I feel like the first day is usually the hardest and it helps to know exactly what to expect
Hi! I might be admitting to adult res in Wa soon but it seems like the Denver page on here gets a lot more engagement, so I am putting my questions here as well in case anyone can answer them!
What are bathroom rules like? Door open flush check situation for all pts or is it more lenient for people without bathroom behaviors? Is it private bathroom or stalls?
Is it possible to stay in college classes while in res here?
Anything in particular I should bring (or not bring)? Do I need a bathrobe?
Are the rooms shared? How many patients per room?
TW*** how quick are they to tube? ****End TW
I have seen a lot of people on Tik Tok posting from ERC and it makes me a little uncomfortable because of all the posts of individuals at ERC glamorizing residential, having tubes, etc, and it’s not always recovery focused content. Have there been any issues with social media or non recovery focused groups?
I was at ERC Bellevue in March 2024.
I’ll try to answer important questions.
Ratio: there were always 2-3 BHCs, 2 nurses, and 2 “Pro- Ts” (program therapists). Plus your dietitians, psychs, and medical doctors. The census went up to 18 and that’s the max. This was a program that has multiple psychs and therapists and I didn’t meet them all.
Average day: wake up at 0630 for spa (bathroom).
Breakfast at 0745
Goals group at 0900
Outside time
Group
Lunch
Group
Outside time
Group
Dinner
Wrap up
Downtime
Bed at 10
Meals might have been on 6 week rotation. They use the exchange system. You chose between 3 entrees at all meals plus write in options. They say that they don’t want you to do more than 3 write ins a week but are accommodating if you advocate for yourself. They push variety but that’s not my issue, it’s volume and preference. There’s always a vegetarian option to choose. Write ins included veggie burger, mac and cheese (kraft), sandwiches. For breakfast it was veggie sausage, scrambled eggs with or without cheese. It was hospital food but not terrible. Things like quiche, stir fry, tofu and rice, lasagna, pasta and veggie, baked potato with chili, fish and veggie.
Average weight gain is individual and I have no idea what they aim for. They do NG feeds at night for those who need it. When I was there only 2 people had them.
I really liked my psychiatrist and since I can’t name him I will just say he was willing to consider ketamine if I was there long enough. He’s really experienced. The medical doctor was good, too. The only thing is if you have gastroparesis and are on Domperidone they won’t let you take it there since it’s not “FDA approved”. I liked medical passes which you will only get if you have Kaiser as it’s right down the block. I was sent for labs and medications. You have 24/7 access to electronics. They will give you 6 inch charger cord to charge in room. They charge laptops at front desk. There were 2 high school students doing coursework and one college student. I liked how you could be in your room during downtime on phase 2 and 3 and could go on passes on phase 2.
It works on a phase system. It only takes 7 days to reach phase 2 if you are completing. They give you a form and you have to collect signatures. 7 days after that to reach phase 3.
They don’t do any kind of movement except to walk down the block for fresh air breaks.
The things I didn’t like were the astounding amount of off limit things that we couldn’t talk about. Even saying the word “bible” was redirectable. No sports talk. It was ridiculous. Meals became marathon trivia bc nobody could hold a conversation.
They support people of all genders and the staff are trans/queer/allies.
It’s not a homey program but it can work if you want to get better.
Do you happen to know what was in the c snack shakes? They were so good I want the recipe lol
Jen-did you ever get the recipie. I really want it.
Can we have this cross-posted to ERC WA if it hasn’t been already? Thank you so much!!
Done!
I am admitting on Monday, any recent reviews/experiences? Haven’t been to Willow since 2021, I’ve heard a lot has changed but not sure what that entails
Any One been to their iop? I had an awful experience with the res and php but I heard iop is better? Loooking at their on person in Denver?
Has anyone been to ERC in Bellevue in the last year that could leave a review?
Can someone explain the “new”level system/privileges. I was last there in ‘21 and it was different and very punitive. Especially for level 1 and 2. Thx
Hi! I am here currently if anyone has any questions
Hi I have questions. My email is kevans4130@gmail.com if you could email me
did they respond?
I have questions here is my email
Jenna12s@yahoo.com
Hello I am officially approved for inpatient admission to Willowbrook this Wednesday. I am super super nervous.
can anyone offer any special things to pack that might make life easier ? I love to drink coffee and always like to have water am I allowed to have a water bottle with me? I’m also nervous about being “inpatient” and what that entails.
thanks .
Allie
Congratulations on getting accepted! I hope it goes well.
Most centers will send you a list of things you can bring/not bring. Things that helped us were a soft blanket, comfy pillow, clothes that will be comfortable ( I tried to have sweats, things that would stretch, loose tops, things that would still be comfortable as my body changed), a robe, a shower bucket or caddy, iPod with all my favorite music, a journal, favorite stuffie..
Most centers were pretty strict about water bottles because of people can use them in anti therapeutic ways.
can anyone do a full review of who was at adult inpatient recently? how have things changed what’s the new level system?
does anyone know the current waitlist for ERC Denver adolescents res and inpatient??
hi anyone who has been adult IP recently how often are smoke breaks?!